What is NICE CXone?
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
90 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE CXone?
Pros
- Security Protects
- Respectful
- Altruistic
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Scripting and Call Flow Management
Contact Center Analytics
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Multi Channel Intake Integration
Contact Center Compliance Management
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
NICE CXone Reviews
Yousef S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2024
Excellent tool for calling and agent monitoring
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
The software has a very user-friendly interface and the pre-built reports make reporting easy. Overall, the software’s performance is amazing.
What is your favorite aspect of this product?
The best part is it’s speedy with whatever I type reflecting in the tool immediately. The supervising portion in particular has been extremely useful for helping our support agents with calls.
What do you dislike most about this product?
While the documentation seems adequate, it could be improved for less savvy persons.
What recommendations would you give to someone considering this product?
The lay out is very easy on the eyes and organized allowing for versatile live call monitoring as well as archive monitoring and scoring.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Billy M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Role: Consultant
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Apr 2024
Innovative and serious analytics tools
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features