What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Altruistic
- Efficient Service
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Sentiment Analytics
Alerts
Data Visualization
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
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SurveyMonkey Enterprise Reviews
Momina S.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2024
Powerful Tool with Room for Improvement
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
One thing that differentiates is that It offers robust security features, including data encryption, user authentication, and compliance with global data protection regulations such as GDPR and HIPAA, making it a trusted choice for organizations handling sensitive data.
What is your favorite aspect of this product?
My favorite aspect of SurveyMonkey Enterprise is its advanced analytics capabilities. The platform not only allows for the creation of detailed and complex surveys but also provides powerful data analysis tools. These tools enable users to gain deep insights from the collected data through customizable reports, cross-tabulation, and trend analysis. This makes it incredibly efficient to identify patterns and actionable insights, ultimately driving better decision-making within the organization.
What do you dislike most about this product?
What I dislike most about SurveyMonkey Enterprise is the learning curve associated with its more advanced features. While the basic functionalities are intuitive, mastering the full range of advanced tools and integrations can be challenging and time-consuming. This can be a barrier for new users and may require additional training or support to fully leverage the platform’s capabilities.
What recommendations would you give to someone considering this product?
One thing that I would recommend to someone is to begin with a smaller pilot project to familiarize yourself with the platform before rolling it out company-wide. This will help you identify any potential challenges and tailor the implementation process to your specific needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bryn R.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted May 2024
Intuitive, easy to learn and always dependable.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It's intuitive and incredibly easy to learn. We have users from nearly every department in the company, and everyone seems to figure it out with little or no extra training.
What is your favorite aspect of this product?
It's easy and quick to customize surveys so they fit your brand and look reputable.
What do you dislike most about this product?
We're frequently running up against our user limit. Would be great to have more options/flexibility there.
What recommendations would you give to someone considering this product?
I highly recommend it! It's a great product that allows you to quickly and easily create professional-looking surveys for any project.
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Respectful
Romeet V.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2024
Not worth the price. Alternatives are much better
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Nothing that stands out
What is your favorite aspect of this product?
Clean UI is something that I like about it
What do you dislike most about this product?
Not at all cost effective. Other alternatives offer much better features at a much lower price.
What recommendations would you give to someone considering this product?
Go for it of your requirements are very basic.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Altruistic
Cons
- Vendor's Interest First
- Slower Product Innovation
- Less Effective Service