Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Ikponmwosa O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great product for online meetings

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

More reliable

What is your favorite aspect of this product?

screen control feature

What do you dislike most about this product?

user interface

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Includes Product Enhancements

Sony l.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Zoom makes team communication easier

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom premium features are more professional and would not use more bandwidth, I would also use the solution to pre-record videos for the meeting that I can share with team who can watch the meetings later and the video processing takes less time compared to other online meeting explored.

What is your favorite aspect of this product?

Zoom pricing is more affordable for any business use case and makes it more profitable to use, I do like the screensharing and notice taking during the meeting which makes Zoom a convinient one

What do you dislike most about this product?

The Zoom app forMacbook takes longer to load and also requires the latest Macos versions to be installed though can be used also in the browser but would load slower there

What recommendations would you give to someone considering this product?

Zoom is my go to Global team meeting because is more intrutive and more affordable

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Dr. Aashu k.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Zoom For Healthcare: Tele-Health Made Easy

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It's user-friendly interface and variety of features, such as screen sharing, virtual background, breakout room and white board make it a versatile platform.

What is your favorite aspect of this product?

It allows me to connect patient remotely, making healthcare more accessable to those in rural areas and there collaborative features such as screen sharing, polls and chat makes it more valuable.

What do you dislike most about this product?

Technical difficulties and software glitches disrupt the flow of meeting and another concern is the lag of nonverbal cues.

What recommendations would you give to someone considering this product?

It offers variety of pricing plans and some additional features, such as cloud recording, virtual background may be available for an additional cost.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation
  • Caring

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