What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ikponmwosa O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great product for online meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
More reliable
What is your favorite aspect of this product?
screen control feature
What do you dislike most about this product?
user interface
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Continually Improving Product
- Trustworthy
- Fair
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Sony l.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Zoom makes team communication easier
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom premium features are more professional and would not use more bandwidth, I would also use the solution to pre-record videos for the meeting that I can share with team who can watch the meetings later and the video processing takes less time compared to other online meeting explored.
What is your favorite aspect of this product?
Zoom pricing is more affordable for any business use case and makes it more profitable to use, I do like the screensharing and notice taking during the meeting which makes Zoom a convinient one
What do you dislike most about this product?
The Zoom app forMacbook takes longer to load and also requires the latest Macos versions to be installed though can be used also in the browser but would load slower there
What recommendations would you give to someone considering this product?
Zoom is my go to Global team meeting because is more intrutive and more affordable
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Dr. Aashu k.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2024
Zoom For Healthcare: Tele-Health Made Easy
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's user-friendly interface and variety of features, such as screen sharing, virtual background, breakout room and white board make it a versatile platform.
What is your favorite aspect of this product?
It allows me to connect patient remotely, making healthcare more accessable to those in rural areas and there collaborative features such as screen sharing, polls and chat makes it more valuable.
What do you dislike most about this product?
Technical difficulties and software glitches disrupt the flow of meeting and another concern is the lag of nonverbal cues.
What recommendations would you give to someone considering this product?
It offers variety of pricing plans and some additional features, such as cloud recording, virtual background may be available for an additional cost.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
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