What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Jasrah ..
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Great Features, Some Connectivity Issues
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself from other similar products through its user-friendly interface, high-quality video and audio, and reliable performance even in low-bandwidth conditions. It also offers a wide range of features such as breakout rooms, virtual backgrounds, and screen sharing, which enhance the overall user experience. Additionally, Zoom's robust security measures, extensive integration options with third-party applications, and the ability to host large meetings and webinars set it apart from its competitors.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its breakout rooms feature. This allows larger meetings to be split into smaller groups for more focused discussions, making it perfect for workshops, team collaboration, and interactive sessions. The ease with which participants can move between rooms and the host's ability to manage and monitor these rooms adds a lot of flexibility and effectiveness to virtual meetings.
What do you dislike most about this product?
What I dislike most about Zoom is the occasional audio lag and connectivity issues that can disrupt meetings, especially when participants have unstable internet connections. Additionally, the free version's 40-minute time limit on group meetings can be restrictive for longer discussions or collaborative sessions.
What recommendations would you give to someone considering this product?
Explore the Features: Take advantage of the free version first to explore its features like breakout rooms, virtual backgrounds, and screen sharing to see if they meet your needs. Check Your Internet: Ensure you have a stable internet connection for the best experience, as connectivity issues can affect audio and video quality. Consider the Plans: If you plan to host longer meetings or need advanced features like webinars or larger participant capacity, consider the paid plans. Learn the Security Settings: Familiarize yourself with Zoom's security settings to prevent disruptions and ensure your meetings are secure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Engin A.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2024
Great for Accessibility
Likeliness to Recommend
What differentiates Zoom from other similar products?
I think the speed on this tool for loading is unmatched with regard to all of its well known competitors.
What is your favorite aspect of this product?
I like accessibility functions such as transcribe for disabled attendees.
What do you dislike most about this product?
I do not prefer the chat function where I can not mention the single individual.
What recommendations would you give to someone considering this product?
I would recommend them to use Zoom for personal reasons because it generally doesnt work in corporate environments.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Devesh R.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Recording a video for myself and with the team too.
What is your favorite aspect of this product?
The recording feature is my favourite.
What do you dislike most about this product?
Nothing is there to dislike.
What recommendations would you give to someone considering this product?
I highly recommend using this product.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
