Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Dmitrii A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

fantastic and very easy to use

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom stands out with its AI Companion for meeting summaries and content generation, multi-speaker view to highlight active speakers, translated captions in 33 languages, and extensive integration capabilities with third-party apps.

What is your favorite aspect of this product?

easy of use

What do you dislike most about this product?

easy of implementation

What recommendations would you give to someone considering this product?

go ahead and no worries

Syverine B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing Experience using Zoom!

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Zoom is easy for anyone to use, even if they aren’t good with technology. Joining and hosting meetings is simple and doesn’t need much setup.

What is your favorite aspect of this product?

My favorite aspect is that Zoom gives clear video and sound, even with big groups or when the internet is slow, which some other apps struggle with.

What do you dislike most about this product?

There is nothing to dislike about it.

What recommendations would you give to someone considering this product?

Totally Recommended.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Saves Time

karan s.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

easy cloud storage

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

works seamlessly with all google products, making google photos and email files speedier.

What is your favorite aspect of this product?

group projects benefit from shared folders and the quick access option for finding recently used Files.

What do you dislike most about this product?

unchangeable file organization can be frustrating.

What recommendations would you give to someone considering this product?

dependable, simple cloud storage and collaborates on articles.

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Cons

  • Vendor's Interest First

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