Vonage Contact Center Logo
Vonage Contact Center Logo
Vonage

Vonage Contact Center

7.4 /10
Category
Vonage Contact Center
7.4 /10

What is Vonage Contact Center?

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

Company Details


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Vonage Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Contact Center.

80 Likeliness to Recommend

90 Plan to Renew

3
Since last award

71 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Contact Center?

0% Negative
13% Neutral
87% Positive

Pros

  • Trustworthy
  • Fair
  • Effective Service
  • Caring

Feature Ratings

Average 72

Workforce Management

78

Contact Center Compliance Management

77

Call Recording

76

Multi Channel Queue Management

74

Screen Prompts

73

Ticket Management

71

Contact Center Analytics

70

Skills Based Routing

70

Multi Channel Intake Integration

70

Call Scripting and Call Flow Management

69

Knowledge Management

68

Vendor Capability Ratings

Average 72

Breadth of Features

76

Usability and Intuitiveness

74

Business Value Created

74

Quality of Features

74

Ease of Customization

71

Ease of Data Integration

71

Ease of IT Administration

71

Vendor Support

70

Product Strategy and Rate of Improvement

70

Ease of Implementation

69

Availability and Quality of Training

68

Vonage Contact Center Reviews

amitabh p.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Contact support centre

Likeliness to Recommend

8 /10

What differentiates Vonage Contact Center from other similar products?

1. Good soft phone available. 2. Proper status of the agent availability which connecting. 3. Easy to transfer the calls and making connection.

What is your favorite aspect of this product?

Good connectivity across the global with minimal efforts and implementation.

What do you dislike most about this product?

Product price is high and much competitors are there in market.

What recommendations would you give to someone considering this product?

Product Quality is premium.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Er Avinash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Cloud contact center

Likeliness to Recommend

8 /10

What differentiates Vonage Contact Center from other similar products?

-Highly performant and reliable cloud contact. -Support team is superfast and knowledgeable. -Strong built integration with ticketing tool.

What is your favorite aspect of this product?

- Timely alerts and notification whenever any call received with proper records and reports.

What do you dislike most about this product?

Found connection issues in certain geographical areas.

What recommendations would you give to someone considering this product?

good option for larger businesses with high call volume.

Pros

  • Enables Productivity
  • Efficient Service
  • Altruistic
  • Acts with Integrity

Angeli S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

It is the best solution for changing your customer

Likeliness to Recommend

9 /10

What differentiates Vonage Contact Center from other similar products?

But the thing that really sets Vonage Contact Center apart is the ways that it can interact with other tools that I employ, including CRMs and ticketing systems. This makes communication to and customer relations much easier for me to handle.

What is your favorite aspect of this product?

The best feature of Vonage Contact Center is its operation as it is very easy to use. Upon the first instance, it was quite easy and seamless to manoeuvre through the interface and even configure my call queues and working hours.

What do you dislike most about this product?

But I can imagine one small inconvenience that I have come across – sometimes it gets a bit complicated to integrate them with other tools. However, with much ado, I’ve been able to overcome all the problems that may occur on the way.

What recommendations would you give to someone considering this product?

In general, it can be said that Vonage Contact Center should be recommended for all companies that are ready to deliver better customer experience. For me it is a great advantage that the music during the call is very good, that the customization is very deep and the support very fast. So, do not wait and give it a try!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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