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Contact Center as a Service - Midmarket
Vonage Contact Center vs CloudTalk
Compare Vonage Contact Center and CloudTalk using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is Contact Center as a Service - Midmarket (CCaaS) Software?
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to utilize a provider’s software to administer incoming support, or inquiries from consumers in a hosted, subscription model.
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Skills Based Routing | Call Recording | Contact Center Compliance Management | Ticket Management
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Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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