Sprinklr

Sprinklr Social

7.2 /10

63 Reviews

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

71 Likeliness to Recommend

3
Since last award

88 Plan to Renew

2
Since last award

73 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

6% Negative

16% Neutral

78% Positive

Pros

Respectful
Enables Productivity
Fair
Continually Improving Product

Cons

Under Delivered

Feature Ratings

Average 82

Social Media Channel Integration Outbound

Dashboards and Visualization

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 74

Quality of Features

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Sprinklr Social Reviews

Om Prakash J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Fascinating, Reliable and organized.

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

The Social media management, the breadth of features, social media integration, statistical data and reporting.

What is your favorite aspect of this product?

Customer user interface has to be the best part of the product offering.

What do you dislike most about this product?

Complexity in usage, could do with a simple outline, can provide better support on the product; high pricing.

What recommendations would you give to someone considering this product?

Great offering, if you can manage to negotiate at a good price go-ahead with the product offering and you will not be disappointed.

Pros

Trustworthy
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Could be improved in terms of effectiveness

Likeliness to Recommend

5 /10

Pros

Efficient Service
Effective Service
Inspires Innovation
Caring

Ashley R.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

This software is frustrating and time consuming

Likeliness to Recommend

4 /10

What differentiates Sprinklr Social from other similar products?

Nothing is different

What is your favorite aspect of this product?

Nothing it’s frustrating to use

What do you dislike most about this product?

The inability to post easily

What recommendations would you give to someone considering this product?

Don’t buy it

Pros

Effective Service
Respectful
Fair
Altruistic

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

71 Likeliness to Recommend

3 Since last award

88 Plan to Renew

2 Since last award

73 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Sprinklr Social Reviews

Om Prakash J.

Fascinating, Reliable and organized.

Likeliness to Recommend

Pros

Could be improved in terms of effectiveness

Likeliness to Recommend

Pros

Ashley R.

This software is frustrating and time consuming

Likeliness to Recommend

Pros

Cons

Most Popular Sprinklr Social Comparisons

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Feature Ratings

Social Media Channel Integration Outbound

Dashboards and Visualization

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration