ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

8.1 /10
Category
ServiceNow IT Operations Management
8.1 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the Systems Management category

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

90 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative
3% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Generous Negotitation
  • Friendly Negotiation

Feature Ratings

Average 82

Access Rights Management

88

Centralized Dashboard

87

Network Configuration Management

86

Deployment Model

85

Applications Monitoring

85

Server Performance Monitoring

84

Network Performance Management

83

Patching Automation

82

Automated Remediation

82

Event Correlation & Management

82

Multi-Site Functionality

81

Vendor Capability Ratings

Average 82

Ease of IT Administration

86

Business Value Created

86

Quality of Features

86

Breadth of Features

85

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Ease of Customization

82

Vendor Support

82

Ease of Data Integration

80

Ease of Implementation

77

Usability and Intuitiveness

75

ServiceNow IT Operations Management Reviews

Dorit Y.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Flexible to configure request and automation.

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ITSM is focused on how services are delivered by IT teams

What is your favorite aspect of this product?

Managing our time at work by able to use WF , automation, managing sprints and projects.

What do you dislike most about this product?

Need to update the UI. The color scheme need to be changed since sometimes the background is difficult to view.

What recommendations would you give to someone considering this product?

My advice to others is to make sure they understanding what they are going to use ServiceNow for which is important.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kirithikaa S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Streamlining our service uptime

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ServiceNow is a great tool to keep track of any activity and tasks occurring in all the applications spread across the organization and also take calculate risks for service outage possibilities

What is your favorite aspect of this product?

Ability to relate Change requests and incidents so that a single parent entity can be created making it much easier to audit

What do you dislike most about this product?

Any customization after implementation is a complex procedure and can involve lots of bugs

What recommendations would you give to someone considering this product?

A great tool in maintaining service sfor multiple applications under a single portfolio

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Abhishek P.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

ITOM is best for the Automating Business Process

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

As there is another product called Remedy which provides the same functionality but requires some plugin that requires complex components whereas ServiceNow provides Orchestration which enables various functionality for the automation.

What is your favorite aspect of this product?

ServiceNow provides Orchestration which enables various functionality for the automation such as Additional/Removal of Users to Group, Server Patching, and Software Installation.

What do you dislike most about this product?

Its cost can be considered as a disadvantage. Because it comes with a different plugin which can cost you a lot.

What recommendations would you give to someone considering this product?

It's the best product for automation and which can automate various business processes and easy for the installation and simple components for the configuration of ITOM compare to other products.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Caring

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