ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

7.6 /10
ServiceNow IT Operations Management
7.6 /10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


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Awards & Recognition

ServiceNow IT Operations Management won the following awards in the AIOps category

ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative
4% Neutral
91% Positive

Pros

  • Helps Innovate
  • Fair
  • Unique Features
  • Effective Service

Feature Ratings

Average 82

Incident Management Automation

91

Event & Alert Management Automation

87

Change Control Automation

86

Problem Management Automation

86

Analyze Discovery Data

83

Performance & Capacity Management Automation

82

Explainable and Trainable Algorithms

81

Analyze Activity Data

79

Security Operations Automation

79

Data Visualization

77

Operational Task Automation

77

Vendor Capability Ratings

Average 84

Ease of IT Administration

90

Vendor Support

89

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

86

Breadth of Features

83

Ease of Customization

83

Ease of Data Integration

82

Ease of Implementation

82

Business Value Created

82

Quality of Features

81

Usability and Intuitiveness

80

ServiceNow IT Operations Management Reviews

Daniele R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

My Experience With ServiceNow

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

Unlike other similar products this platform offers end to end visibility on all processes, performance and alerts management.

What is your favorite aspect of this product?

Low initial capital investments to acquire the platform. Integration of the platform with Artificial intelligence based products and machine learning technology. User friendliness of the platform. Due to complexity of launching this kind of softwares The platform provides demos and tutorials for new users. Amazing customer services.

What do you dislike most about this product?

Functionality of the software is excellent in have no dislike.

What recommendations would you give to someone considering this product?

Before adopting a certain software first research on its Practically by making use of demos and tutorials. This will spare you pain of committing yourself to platforms below the standards.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Aman M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Superb Product

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

ServiceNow IT Service Management is different because it integrates various business functions, automates tasks, uses AI, offers customization, focuses on service delivery, and keeps innovating.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow IT Service Management is its seamless integration of various business functions. It streamlines processes across departments, making collaboration effortless and improving overall efficiency.

What do you dislike most about this product?

One potential aspect that some users might dislike about ServiceNow IT Service Management could be its complexity during the initial setup and configuration process. This may require significant time and resources to fully implement and customize according to specific organizational needs. Additionally, for smaller organizations or those with limited budgets, the pricing structure of ServiceNow could be a concern, as it may be perceived as relatively high compared to other solutions on the market.

What recommendations would you give to someone considering this product?

Before implementing ServiceNow IT Service Management, thoroughly assess your organization's needs, plan implementation carefully, start with essential features, utilize training resources, consider integration possibilities, stay updated on new features, and monitor ROI consistently.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Sudipta B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, loads of integration

Likeliness to Recommend

9 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It's ease of use and the UX/UI design. It's simple to understand yet productive.

What is your favorite aspect of this product?

It's pretty customizable with plenty of service integrations

What do you dislike most about this product?

Need to click multiple links to get to some of the favorite pages

What recommendations would you give to someone considering this product?

Highly recommend for a org which is looking to increase its productivity

Pros

  • Performance Enhancing
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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