Rocket.Chat Logo
Rocket.Chat Logo
Rocket.Chat

Rocket.Chat

6.9 /10
Category
Rocket.Chat
6.9 /10

What is Rocket.Chat?

Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.

Company Details


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Rocket.Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rocket.Chat.

85 Likeliness to Recommend

3
Since last award

79 Plan to Renew

6
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rocket.Chat?

11% Negative
5% Neutral
84% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 77

Instant Messaging

82

Task Management

81

File Sharing Collaboration

79

Notifications

76

Document Collaboration

75

Screen Sharing

75

Search

75

Granular Access Management

74

Cross Platform Support

72

Integration With Productivity Tools

64

Voice and Video Collaboration

53

Vendor Capability Ratings

Average 75

Ease of Customization

80

Breadth of Features

78

Quality of Features

77

Availability and Quality of Training

76

Business Value Created

75

Ease of IT Administration

74

Ease of Implementation

73

Usability and Intuitiveness

72

Ease of Data Integration

71

Product Strategy and Rate of Improvement

67

Vendor Support

62

Rocket.Chat Reviews

Victor A.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fair product but could be better functionally

Likeliness to Recommend

4 /10

What differentiates Rocket.Chat from other similar products?

Price! Teams, Slack and Webex are better though.

What is your favorite aspect of this product?

OpenSource Secure Scalable

What do you dislike most about this product?

Functionality/Ease of use is shi* RocketChat's documentation is imperfect. RocketChat requires interfering with the server code.

What recommendations would you give to someone considering this product?

If you've got the budget, DON'T!!

Pros

  • Respectful
  • Appreciates Incumbent Status

Cons

  • Less Effective Service
  • Less Generous
  • Under Delivered

Adrian W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Clean interface, with easy access to chat anyone.

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Looks like a simple and easy to use software without a lot of added functionality all over the place. It also has possibilities to be very configurable to access directly to other pages, chats through links .

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

Calls are not of good quality

What recommendations would you give to someone considering this product?

A powerful yet economical software, cost-effective

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Nasseer Q.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Product

Likeliness to Recommend

7 /10

What differentiates Rocket.Chat from other similar products?

Rocket chat is nice and open source instant messaging app that has flexibility and offers lot of customization options .

What is your favorite aspect of this product?

Open souces and real time collaboration features are nice aspect of the product.

What do you dislike most about this product?

I gues thet need to work on the interface to make it more robust and dynamic.

What recommendations would you give to someone considering this product?

If you are looking for any open sources product which gives you a lot of customization options you can go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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