What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Company Details
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Remote Control
Web & Desktop Conferencing
Audit Management
Remote Support
Real User Monitoring
Attended and Unattended Remote Access
Discovery
Augmented Reality Remote Assistance
Role-Based Access Controls
Intelligence Reports
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
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NinjaOne Reviews
Praveen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product! Meets all our requirement!
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
We can remotely connect to server without needing to contact customer to get access. It has made tech support life so easy and saved heaps of time!
What is your favorite aspect of this product?
I like the Interface. It is clean and easy to navigate, even though there are a lot of features. We can choose to stay simple on the surface or go deeper for more tools
What do you dislike most about this product?
Wish there was a clear documentation or training manual for complex setup.
What recommendations would you give to someone considering this product?
I would highly recommend to use this product. Its cost effective and saves your time. Easy to implement and the support team are just great!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joshua D.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jan 2024
Easy to use, at a great price.
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
As a small shop, this gives us everything we need without having extra “bells and whistles” and at a great price.
What is your favorite aspect of this product?
Constant monitoring of devices.
What do you dislike most about this product?
Nothing I dislike. I am just waiting for them to implement their software repository.
What recommendations would you give to someone considering this product?
Definitely give it a try, especially if you are a small or medium sized business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jonah M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
NinjaOne is an amazing remote monitoring tool.
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
NinjaOne is a robust platform that has drastically changed the way I give IT services to my clients. With Ninja, I can put all of my IT tools and management under one roof, making it exceedingly simple to keep track of all of my servers and workstations. Their support team is OUTSTANDING, providing prompt and useful responses to my inquiries. My account manager calls me personally to go through any issues and make sure everything is working smoothly. I particularly like how it may give a centralized platform for remote monitoring and management for enterprises.
What is your favorite aspect of this product?
My favorite element of Ninja One is the product’s community. The integrations are fantastic, the customer support is outstanding, and the Discord community is active and well. The company’s development of this product is truly transparent. This attracts my interest not only in the product but also in how I might use their integrations to better serve my organization. I truly like how effective the stuff is. It meets all of my RMM requirements, and interacting with their team is always a pleasure. They value customer feedback, as the product is continually evolving and improving.
What do you dislike most about this product?
While I appreciate the interface’s simplicity, particularly for RMM reasons, I believe there is space to improve the ticketing component. A smoother method for updating third-party apps would also be good, as I occasionally need to intervene manually.
What recommendations would you give to someone considering this product?
NinjaRMM provides a comprehensive remote monitoring and management solution that streamlines IT operations. Its benefits include real-time network health analytics, proactive issue resolution, and quick software deployment. The platform improves security by integrating patch management and antivirus software. Centralized control streamlines device management while increasing productivity. Customizable notifications provide rapid responses to key occurrences. Its reporting and analytics make data-driven decisions easier. Overall, this all-in-one solution improves operational efficiency, decreases downtime, and improves overall IT infrastructur
Pros
- Continually Improving Product
- Performance Enhancing
- Caring
- Respectful