What is Nextiva Business Communication Suite?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
91 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Business Communication Suite?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Audio Transcription
Centralized Management Portal
Continuous UCC
Mobility
Analytics Reporting
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Nextiva Business Communication Suite Reviews
Clint W.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted May 2024
Great product!
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Great customer service
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
Test drive it
Pros
- Altruistic
- Acts with Integrity
- Over Delivered
- Transparent
Please tell us why you think this review should be flagged.
Deepak P.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Excellent Smooth to use.
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
There many market options. But we started working with Nextiva we got the flexibility to manage the business in much easier way. There are so many options communication portals. There customer service is excellent being new to this they never let me feel off the course always helped even after my so many questions.
What is your favorite aspect of this product?
There Tracking portal and the communication part to track everything smoothly.
What do you dislike most about this product?
Can be better while login on web version many times it has issues but these can be resolved.
What recommendations would you give to someone considering this product?
So far Nothing everyday it gets better and the team is doing there job very precisely.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Acts with Integrity
Please tell us why you think this review should be flagged.
Andres R.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted May 2024
Nextiva is the best VOIP!
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Nextiva Business Communication Suite stands out with its: Nextiva is a game changer. All-in-One Convenience: Combining VoIP, video conferencing, messaging, and CRM in one platform. User-Friendly Interface: Intuitive design for easy adoption. Reliable Performance: Top-notch audio/video quality and stability. Advanced Features: Voicemail-to-email, analytics, and more. Seamless CRM Integration: Manage customer relationships alongside communications. Scalability: Fits businesses of all sizes. Responsive Support: 24/7 assistance. Industry-Tailored Solutions: Customizable for various sectors. Security: Encryption and compliance measures.
What is your favorite aspect of this product?
I love the app which helps me a lot with my daily job. I can contact carriers, customers, and co-workers using my smartphone.
What do you dislike most about this product?
I don't have any complaints about this app.
What recommendations would you give to someone considering this product?
I highly recommend Nextiva because you will have a powerful app that helps you a lot in your daily job. The customer service is really good and they are always open to helps you.
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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