Nextiva Business Communication Suite Logo
Nextiva Business Communication Suite Logo
Nextiva Inc

Nextiva Business Communication Suite

8.1 /10
Category
Nextiva Business Communication Suite
8.1 /10

What is Nextiva Business Communication Suite?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details


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Awards & Recognition

Nextiva Business Communication Suite won the following awards in the Unified Communications as a Service category

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Nextiva Business Communication Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Business Communication Suite.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Business Communication Suite?

4% Negative
0% Neutral
96% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 82

Secure Access

86

Call Management

84

Communications

84

Session Border Controller

84

Audio Transcription

83

Centralized Management Portal

82

Continuous UCC

82

Mobility

81

Analytics Reporting

81

Speech Access and Personal Assistant

81

Web & Desktop Conferencing

81

Vendor Capability Ratings

Average 81

Breadth of Features

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

83

Ease of Implementation

83

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

77

Nextiva Business Communication Suite Reviews

Clint W.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Great product!

Likeliness to Recommend

10 /10

What differentiates Nextiva Business Communication Suite from other similar products?

Great customer service

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Test drive it

Pros

  • Altruistic
  • Acts with Integrity
  • Over Delivered
  • Transparent

Deepak P.

  • Role: Sales Marketing
  • Industry: Shipping
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Excellent Smooth to use.

Likeliness to Recommend

8 /10

What differentiates Nextiva Business Communication Suite from other similar products?

There many market options. But we started working with Nextiva we got the flexibility to manage the business in much easier way. There are so many options communication portals. There customer service is excellent being new to this they never let me feel off the course always helped even after my so many questions.

What is your favorite aspect of this product?

There Tracking portal and the communication part to track everything smoothly.

What do you dislike most about this product?

Can be better while login on web version many times it has issues but these can be resolved.

What recommendations would you give to someone considering this product?

So far Nothing everyday it gets better and the team is doing there job very precisely.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Andres R.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Nextiva is the best VOIP!

Likeliness to Recommend

10 /10

What differentiates Nextiva Business Communication Suite from other similar products?

Nextiva Business Communication Suite stands out with its: Nextiva is a game changer. All-in-One Convenience: Combining VoIP, video conferencing, messaging, and CRM in one platform. User-Friendly Interface: Intuitive design for easy adoption. Reliable Performance: Top-notch audio/video quality and stability. Advanced Features: Voicemail-to-email, analytics, and more. Seamless CRM Integration: Manage customer relationships alongside communications. Scalability: Fits businesses of all sizes. Responsive Support: 24/7 assistance. Industry-Tailored Solutions: Customizable for various sectors. Security: Encryption and compliance measures.

What is your favorite aspect of this product?

I love the app which helps me a lot with my daily job. I can contact carriers, customers, and co-workers using my smartphone.

What do you dislike most about this product?

I don't have any complaints about this app.

What recommendations would you give to someone considering this product?

I highly recommend Nextiva because you will have a powerful app that helps you a lot in your daily job. The customer service is really good and they are always open to helps you.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

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