What is Nextiva Business Communication Suite?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
2
Since last award
88 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Business Communication Suite?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Secure Access
Communications
Call Management
Continuous UCC
Session Border Controller
Mobility
Centralized Management Portal
Web & Desktop Conferencing
Speech Access and Personal Assistant
Audio Transcription
Analytics Reporting
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Nextiva Business Communication Suite Reviews
Mike F.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2024
Fantastic product, Easy to implement.
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Cost. Features. Integrity. Support. All were inline with our expectations as a mid-size TMC.
What is your favorite aspect of this product?
Admin control - direct setup in house
What do you dislike most about this product?
2 portals for admin management can be distracting.
What recommendations would you give to someone considering this product?
Demo the admin portal with their sales team. Have your IT team on that demo.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
David V.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Nextiva is a stable and dependable product
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Ease of implementation, use, and management
What is your favorite aspect of this product?
User-end access to make changes
What do you dislike most about this product?
I really have not found anything I dislike
What recommendations would you give to someone considering this product?
I would recommend making sure your broadband circuit has enough bandwidth for the additional IP phones and traffic
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Steven J.
- Role: Operations
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy to use. Highly-rated experience.
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Not sure, Been years since we looked at another solution.
What is your favorite aspect of this product?
Ease of use. Limited (if no) downtime.
What do you dislike most about this product?
Mobile app could be improved.
What recommendations would you give to someone considering this product?
I would have no hesitation supporting a decision to use Nextiva.
Pros
- Reliable
- Trustworthy
- Respectful
- Fair