SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

87

Customizable Branding

86

Multi-Media Support

85

Mobile Support

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

84

Branching and Logic

84

Collaboration

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

84

Business Value Created

84

Ease of Data Integration

84

Ease of Customization

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Misaki H.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Get to know your customers better

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey has an easy-to-use survey builder that lets us create surveys without any fuss. Its customizable templates and drag-and-drop interface make it stand out compared to other survey tools. One notable feature is the range of advanced question types, which include Likert scales and open-ended questions. With SurveyMonkey, we have the flexibility to design surveys in a way that gathers detailed and comprehensive data. The analytics dashboard gives quick feedback on surveys. We can use it to make adjustments based on customer responses. SurveyMonkey makes it easy to take surveys on any device.

What do you dislike most about this product?

Consider the importance of advanced survey features when budgeting for a plan that fits the needs of your firm. However, the free plan's limited features may require users to upgrade to a paid plan to access advanced survey capabilities, which could prove challenging for smaller financial firms under budget constraints.

What recommendations would you give to someone considering this product?

The easy-to-use survey creator, real-time analytics, and customization features make SurveyMonkey an essential tool for obtaining valuable information. It efficiently collects data, translates it into useful insights, and offers customization options to fit the specific needs of business decision-makers. SurveyMonkey prioritizes data encryption and other reliable security measures to keep sensitive information confidential. It can connect with different data analysis tools to improve compatibility with established software systems. SurveyMonkey's analytics provide immediate insights that constantly update with responses for quick decisions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cindy H.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Feedback Collection Made Easier

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Even users with no prior experience can create and distribute surveys in minutes. SurveyMonkey also offers a variety of templates and resources to help users get started quickly.

What is your favorite aspect of this product?

It's easy to use, affordable, and offers a wide range of features. We use it to collect employee feedback on our company culture, work environment, and benefits package. This feedback helps us to create a more positive and productive workplace for our employees

What do you dislike most about this product?

I would like to see SurveyMonkey add a feature that allows users to create and distribute surveys on social media platforms.

What recommendations would you give to someone considering this product?

SurveyMonkey is a great tool for collecting feedback from customers or employees. I highly recommend.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies

Frank B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Must have product,

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

A very robust product, that will get you results to follow up with clients and potential clients.

What is your favorite aspect of this product?

Ease of use, implementation is very simple as long as you have laid out what your organization is looking to get back from these surveys.

What do you dislike most about this product?

I have no dislikes at this point in time.

What recommendations would you give to someone considering this product?

First and most important is that you have put together what you are looking to get back in return from using this product. Them the most important factor is set up your trial account. Work together with the Account Executive and Support to make sure that all your goals are met. Then run internal test with your organization to make sure that you are getting the look, feel, and most important the view that best represents your company. After that do some test surveys with your current clients.

Pros

  • Security Protects
  • Reliable
  • Enables Productivity
  • Unique Features

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