What is MessageBird?
The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MessageBird?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
AI Engine for CPaaS
Integration APIs
Communication APIs
Cloud Integration
Software Development Kit
Code Libraries
Online Cloud Platform
Drag and Drop User Interface
MMS API
WebRTC-based Calling
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Vendor Support
Availability and Quality of Training
MessageBird Reviews
Derek T.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted May 2024
Easy to use and to implement the software
Likeliness to Recommend
What differentiates MessageBird from other similar products?
MessageBird stands out as the premier API provider for Text Messages (SMS), WhatsApp Integration, and voice calls. Additionally, MessageBird facilitates integrations with other social media platforms such as Instagram, Twitter, Gmail, and more.
What is your favorite aspect of this product?
It's practically costless, and we've achieved significant success in managing incoming messages via our WhatsApp API connection. Additionally, we receive messages from Facebook and Instagram directly in our inbox, ensuring we don't miss out on anything.
What do you dislike most about this product?
Our sole concern with MessageBird is the absence of a monthly billing invoice/statement. While you can top-up your account with credit, there isn't a detailed monthly statement provided to track the reduction of account credit.
What recommendations would you give to someone considering this product?
I would recommend the tool because it is easy and free
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luule M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Easy to use with no extra steps
Likeliness to Recommend
What differentiates MessageBird from other similar products?
Messagebird has a free version that you can use to try its products, the free version does not come with specific period, you can only choose to upgrade your account by topping up credits in case you are satisfied with the tool
What is your favorite aspect of this product?
They provide free sender ID for SMS marketing at no extra cost compared to other vendors who would charge around $20 for raising a sender ID, you can as well track SMS delivery right from the tool.
What do you dislike most about this product?
It is hard to determine how much you are going to spend in the Whatsapp marketing and SMS marketing since the tool does not hardly display the costs of such services, rather they will be deducting the credit
What recommendations would you give to someone considering this product?
If you do not have budget, this tool can help you since it is scalable enough.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adenike O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Facilitates customer interaction through sms.
Likeliness to Recommend
What differentiates MessageBird from other similar products?
Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.
What is your favorite aspect of this product?
I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.
What do you dislike most about this product?
Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.
What recommendations would you give to someone considering this product?
Messagebird is an effective solution for sending notifications to our customers through social platforms.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects