What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Fair
- Respectful
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
Traceability
ALM Integration
Artifact Management
Managed Artifact Repository
Visual Analysis Design
Automation
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Jira Reviews
Jenn W.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jan 2021
Easy use but must strategically determine impacts
Likeliness to Recommend
What differentiates Jira from other similar products?
The product is solid, however - a team must determione impacts of different methodologies as well as task based vs. project based. Workflow is good and artifact management is good for an exclusive use of the tool.
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
different methodologies can crash and productivity lost if more than one system is used.
What recommendations would you give to someone considering this product?
Promote pros and cons. Ensure that the executives you are selling to understand potential losses of productivity or at minimum the need for integration across an enterprise.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Jan 2021
Ease of use & something everyone can easily learn
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Caring
Samantha R. P.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2020
Great ticket tracking tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Their incumbent status and native integration capabilties
What is your favorite aspect of this product?
The integration capabilities and ticket customization
What do you dislike most about this product?
Can't think of anything
What recommendations would you give to someone considering this product?
It's a fan favorite - the masses have a favorite system for a reason!
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Security Protects