Atlassian

Jira

8.9 /10

365 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Fair
Respectful
Enables Productivity

Feature Ratings

Average 84

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Automation

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Manikanta R.

Role: Operations
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Excellent product for project and task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira tool by Atlassian a product is ruling the industry. It made the task and project management really smooth from a user perspective till the clients perspective.

What is your favorite aspect of this product?

The task management options were really impressive, and the support from the Atlassian.

What do you dislike most about this product?

No one can dislike, this is such an amazing product.

What recommendations would you give to someone considering this product?

Just will say go a head and don't turn back.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nishant J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Great Product Management collaboration tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unique Product Management capabilities along with ease of use makes Jira a leader in its capabilities

What is your favorite aspect of this product?

Task Tracking, reporting, Automation features are some of its great aspects for any Organization.

What do you dislike most about this product?

Workflow management, Dependencies tracking, Customization features are very minimal

What recommendations would you give to someone considering this product?

Improve customization features, analytical reporting and workflow management

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aman B.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Superb Product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Ease of use

What is your favorite aspect of this product?

Easy to collaborate with team on tasks, task tracking

What do you dislike most about this product?

Nothing as such, I am happy with the product

What recommendations would you give to someone considering this product?

Best task tracking tool available

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

99 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Project Management - Enterprise

Jira Reviews

Manikanta R.

Excellent product for project and task management

Likeliness to Recommend

Pros

Nishant J.

Great Product Management collaboration tool

Likeliness to Recommend

Pros

Aman B.

Superb Product

Likeliness to Recommend

Pros

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ALM Works Structure

1
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1
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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Automation

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support