What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Google Chat Reviews
Varun U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Google Chat Vs Competitors
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is easy to use and it integrates easily with other Google tools like mail,drive,docs. Also it provides robust security to keep data protected.
What is your favorite aspect of this product?
Security is the favourite aspect for me while using Google chat
What do you dislike most about this product?
Google chat mobile app is functional but it doesn't offer same experience as in desktop version.
What recommendations would you give to someone considering this product?
I would recommend to anyone who already invested for Google workspace. Also it provides greater security and easily integrate with other tools
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Yunus Emre T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Perfect for user friendly chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Presence status is really useful
What is your favorite aspect of this product?
To have an idea about present status of the user
What do you dislike most about this product?
It could have more features to differentiate the product from others
What recommendations would you give to someone considering this product?
I would strongly recommend to use it for fast and simple communication
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Himaanshu L.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Apr 2024
Easy to use, cost-effective, fantastic features.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Easy of use
What is your favorite aspect of this product?
Instant messages are easy to integrate with third party apps.
What do you dislike most about this product?
It does not provide voice message
What recommendations would you give to someone considering this product?
I would surely recommend peers and new users to try it
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable