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Freshsales Logo Award Winner Product Badge
Freshworks

Freshsales

8.1 /10
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In Partnership With SelectHub

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Freshsales
8.1 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

84 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 82

Collaboration

84

Lead Management

83

Sales Management

83

Activity and Workflow Management

82

Customer Service Management

81

Analytics and Reporting

81

Account and Contact Management

80

Mobile

79

Telephony and Call Center Management

79

Marketing Management

77

Quote Contract and Proposal

73

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Data Integration

82

Availability and Quality of Training

81

Ease of IT Administration

81

Quality of Features

81

Business Value Created

80

Breadth of Features

79

Vendor Support

79

Ease of Customization

78

Freshsales Reviews

Moises R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

good and cheap but not unique

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

In my opinion with the price the only useful thing that freshsales offers, at least from my perspective of use, is the usefulness of the journey in freshmarketer.

What is your favorite aspect of this product?

Freshmarketer is the tool I have used the most along with freshsales because of its ability to edit the action flow when sending cyclic campaigns.

What do you dislike most about this product?

There is nothing specific that I dislike, I just feel that there are other tools or CRM software that could offer the same and with other useful features to the same or with a little more investment.

What recommendations would you give to someone considering this product?

I imagine that just as there is a world of tastes for every individual, there will be companies who find Freshsales and the whole freshwork package useful for their organizations, I wouldn't know how to advise anyone to use it unless within their price range, budget and usage is tied to what they need.

Pros

  • Effective Service
  • Caring
  • Acts with Integrity
  • Performance Enhancing

Sylvia B.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

My Freshsales Review

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Unlike other CRM platforms, Freshsales simplifies the lead management process with an easy-to-navigate dashboard and intelligent scoring algorithms

What is your favorite aspect of this product?

Its built-in email tracking and engagement analytics

What do you dislike most about this product?

While the default widgets are useful, the ability to create more personalized widgets based on specific reporting needs would be a valuable addition

What recommendations would you give to someone considering this product?

It is worth it, give it a shot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Cons

  • Under Delivered

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Freshsales met our expectations

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

The software's ease of use is fantastic, but what I enjoy best is how the Freshworks team has marketed Freshsales as a really refreshing sales CRM. The customer lifecycle management system (CRM) may be used from the initial contact with a potential client all the way through the sale of a product or service. Integrations for extending one's reach to potential customers. For the first stages of prospecting, they also provide the Sales Campaign functionality for tailored sales campaigns.

What is your favorite aspect of this product?

We are an organization that forms alliances with other companies, ranging from Postal Centers to Co-working spaces. We've been using Freshsales to manage our sales pipeline and monitor our sales team's performance for some time now. Freshsales is also used while communicating with a potential customer. In addition to conventional means of contact like email and telephones, it also supports more modern methods like instant messaging programs like WhatsApp. Furthermore, we generate reports, such as sales activity reports, with the help of Freshsales. Everything you need to aid your sales staff is included.

What do you dislike most about this product?

I can imagine most businesses and their teams benefiting from utilizing Freshsales, even though my own organization's demands are pretty straightforward in comparison to those of larger enterprises and other sectors. There is nothing I don't like about it, but there are many more functions I have no interest in using because my needs are so basic. The additional features are conveniently hidden from view so they won't get in the way if I ever decide I need them.

What recommendations would you give to someone considering this product?

In addition to its usefulness as a management tool, the service's low price, user-friendliness, and adaptability to different business needs make it a great option for any company. This is because the service enables you to provide your employees with a convenient, secure, and hassle-free way to do their jobs, which in turn strengthens your company's relationships with its employees and the loyalty of its customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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