In Partnership With SelectHub
What is Freshsales?
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
Company Details
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In Partnership With SelectHub
Freshsales Ratings
Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshsales?
Pros
- Reliable
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Activity and Workflow Management
Customer Service Management
Analytics and Reporting
Account and Contact Management
Mobile
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
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Freshsales Reviews
Moises R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
good and cheap but not unique
Likeliness to Recommend
What differentiates Freshsales from other similar products?
In my opinion with the price the only useful thing that freshsales offers, at least from my perspective of use, is the usefulness of the journey in freshmarketer.
What is your favorite aspect of this product?
Freshmarketer is the tool I have used the most along with freshsales because of its ability to edit the action flow when sending cyclic campaigns.
What do you dislike most about this product?
There is nothing specific that I dislike, I just feel that there are other tools or CRM software that could offer the same and with other useful features to the same or with a little more investment.
What recommendations would you give to someone considering this product?
I imagine that just as there is a world of tastes for every individual, there will be companies who find Freshsales and the whole freshwork package useful for their organizations, I wouldn't know how to advise anyone to use it unless within their price range, budget and usage is tied to what they need.
Pros
- Effective Service
- Caring
- Acts with Integrity
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sylvia B.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
My Freshsales Review
Likeliness to Recommend
What differentiates Freshsales from other similar products?
Unlike other CRM platforms, Freshsales simplifies the lead management process with an easy-to-navigate dashboard and intelligent scoring algorithms
What is your favorite aspect of this product?
Its built-in email tracking and engagement analytics
What do you dislike most about this product?
While the default widgets are useful, the ability to create more personalized widgets based on specific reporting needs would be a valuable addition
What recommendations would you give to someone considering this product?
It is worth it, give it a shot.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Brian G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Freshsales met our expectations
Likeliness to Recommend
What differentiates Freshsales from other similar products?
The software's ease of use is fantastic, but what I enjoy best is how the Freshworks team has marketed Freshsales as a really refreshing sales CRM. The customer lifecycle management system (CRM) may be used from the initial contact with a potential client all the way through the sale of a product or service. Integrations for extending one's reach to potential customers. For the first stages of prospecting, they also provide the Sales Campaign functionality for tailored sales campaigns.
What is your favorite aspect of this product?
We are an organization that forms alliances with other companies, ranging from Postal Centers to Co-working spaces. We've been using Freshsales to manage our sales pipeline and monitor our sales team's performance for some time now. Freshsales is also used while communicating with a potential customer. In addition to conventional means of contact like email and telephones, it also supports more modern methods like instant messaging programs like WhatsApp. Furthermore, we generate reports, such as sales activity reports, with the help of Freshsales. Everything you need to aid your sales staff is included.
What do you dislike most about this product?
I can imagine most businesses and their teams benefiting from utilizing Freshsales, even though my own organization's demands are pretty straightforward in comparison to those of larger enterprises and other sectors. There is nothing I don't like about it, but there are many more functions I have no interest in using because my needs are so basic. The additional features are conveniently hidden from view so they won't get in the way if I ever decide I need them.
What recommendations would you give to someone considering this product?
In addition to its usefulness as a management tool, the service's low price, user-friendliness, and adaptability to different business needs make it a great option for any company. This is because the service enables you to provide your employees with a convenient, secure, and hassle-free way to do their jobs, which in turn strengthens your company's relationships with its employees and the loyalty of its customers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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