Evolve IP CCaaS Logo
Evolve IP CCaaS Logo
Evolve IP

Evolve IP CCaaS

7.8 /10
Category
Evolve IP CCaaS
7.8 /10

What is Evolve IP CCaaS?

Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!

Company Details


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Awards & Recognition

Evolve IP CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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Evolve IP CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Evolve IP CCaaS.

81 Likeliness to Recommend

13
Since last award

96 Plan to Renew

13
Since last award

83 Satisfaction of Cost Relative to Value

11
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Evolve IP CCaaS?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Fair
  • Client's Interest First
  • Reliable

Feature Ratings

Average 75

Multi Channel Intake Integration

80

Workforce Management

78

Knowledge Management

78

Call Scripting and Call Flow Management

77

Screen Prompts

76

Call Recording

73

Multi Channel Queue Management

73

Contact Center Analytics

72

Skills Based Routing

68

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Vendor Support

84

Ease of Customization

84

Breadth of Features

83

Quality of Features

83

Business Value Created

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

78

Evolve IP CCaaS Reviews

Mamta M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great product

Likeliness to Recommend

8 /10

What differentiates Evolve IP CCaaS from other similar products?

Unquie features

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Yes will recommend

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sasidhar M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Useful Product

Likeliness to Recommend

10 /10

What differentiates Evolve IP CCaaS from other similar products?

Flexible deployment options allow agents to operate from various endpoints

What is your favorite aspect of this product?

Unified Platform

What do you dislike most about this product?

Setup is a bit complex

What recommendations would you give to someone considering this product?

If possible, use the trial period

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deepali R.

  • Role: Sales Marketing
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Futuristic product

Likeliness to Recommend

10 /10

What differentiates Evolve IP CCaaS from other similar products?

Their unique features and best customer support team

What is your favorite aspect of this product?

I really like the call flow management and call scripting and easy to use ticket management

What do you dislike most about this product?

Dislikes nothing

What recommendations would you give to someone considering this product?

For ease of use and to enhance productivity , one should consider this

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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