What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
3
Since last award
94 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Remote Control
Discovery
Process Automation
Patch Management
Mobile Device Management
Network Management
Support for IoT Devices
Endpoint Backup
Anti Malware Signature Detection
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
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ConnectWise Automate Reviews
Miguel H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
ConnectWise Automate is a powerful IT admin
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Automate is a product with a very good price and with a centralized management of many interests and great adaptability.
What is your favorite aspect of this product?
Cost is one of my favorite aspects
What do you dislike most about this product?
What you dislike the most is the tool's malware and ramsonware control
What recommendations would you give to someone considering this product?
Very well validate the need for remote management and threat containment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sean P.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2021
Great price, great software, slow support
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Cost versus benefits, the remote software built into it is amazing
What is your favorite aspect of this product?
The remote control portion
What do you dislike most about this product?
Their tech support is horribly slow, and if an issue needs to be escalated, it'll be days
What recommendations would you give to someone considering this product?
Hey it, but know the story level will be slow unless an issue is critical
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Less Efficient Service
- Less Caring
- Less Effective Service
Frank A. P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Absolutely Fantastic product
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
This intuitive product makes training simple, operation easy and provides a huge business value to our customers.
What is your favorite aspect of this product?
Easy reporting/notification and intuitiveness.
What do you dislike most about this product?
There has been nothing that we found we'd approve upon. No dislikes here!
What recommendations would you give to someone considering this product?
Check it out! You will find that this product is a perfect fit for those looking to be proactive providing a solid solution for you and your customers!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing