What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Get AssistanceConnectWise Automate Ratings
Real user data aggregated to summarize the product performance and customer experience.
86 Likeliness to Recommend
88 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Reliable
- Respectful
- Includes Product Enhancements
- Fair
Cons
- Vendor Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Alerting
Power and Cooling
Security
Environmental Monitoring
Incident Response Support
System Monitoring
Energy Consumption
Reporting
Batch Processing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Customization
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ConnectWise Automate Reviews
Craig S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Amazing Automation and Patch Management
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now
What is your favorite aspect of this product?
Creating automation scripts and patch management. There is so much it does
What do you dislike most about this product?
Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.
What recommendations would you give to someone considering this product?
I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Respectful
Cons
- Wastes Time
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
The Best RMM I've Tried So Far
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
ANCA O.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Integration
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Easy to collect alerts into ConnectWise Manage and set workflow rules
What is your favorite aspect of this product?
Reporting and integration with other systems.
What do you dislike most about this product?
The scripting part and network monitoring are a bit more difficult.
What recommendations would you give to someone considering this product?
Test and see if it fits your business needs.
Pros
- Respectful
- Efficient Service
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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