ConnectWise Automate
7.0 /10

What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.

86 Likeliness to Recommend

88 Plan to Renew

77 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

7% Negative
5% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Includes Product Enhancements
  • Fair

Cons

  • Vendor Friendly Policies

Feature Ratings

Average 83

Alerting

87

Power and Cooling

86

Security

85

Environmental Monitoring

85

Incident Response Support

84

System Monitoring

84

Energy Consumption

83

Reporting

82

Batch Processing

76

Vendor Capability Ratings

Average 79

Business Value Created

83

Quality of Features

82

Ease of Implementation

82

Availability and Quality of Training

81

Breadth of Features

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

75

Vendor Support

73

Ease of Customization

72

ConnectWise Automate Reviews

Craig S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing Automation and Patch Management

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now

What is your favorite aspect of this product?

Creating automation scripts and patch management. There is so much it does

What do you dislike most about this product?

Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.

What recommendations would you give to someone considering this product?

I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Respectful

Cons

  • Wastes Time
  • Vendor Friendly Policies
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2022

The Best RMM I've Tried So Far

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

ANCA O.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Integration

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Easy to collect alerts into ConnectWise Manage and set workflow rules

What is your favorite aspect of this product?

Reporting and integration with other systems.

What do you dislike most about this product?

The scripting part and network monitoring are a bit more difficult.

What recommendations would you give to someone considering this product?

Test and see if it fits your business needs.

Pros

  • Respectful
  • Efficient Service
  • Reliable
  • Enables Productivity