What is CallTrackingMetrics?
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Dashboards and Reporting
Application Integration
Audio Transcription
Conversation Coaching
Pipeline Visibility
Mobile Support
Artificial Intelligence Engine
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Validate Your Marketing Decisions w/ CallTrackingMetrics
CallTrackingMetrics Reviews
Kathryn K.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Enjoy working with the CTM support team!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Customer service is great and the team stays on top of laws
What is your favorite aspect of this product?
Tracking system
What do you dislike most about this product?
Remembering how to connect features
What recommendations would you give to someone considering this product?
Customer services is great and they will support you during your integration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kristen S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jan 2023
Easy to set up and use, knowledgeable tech support
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The reporting capabilities are better with Call Metrics than the competitors.
What is your favorite aspect of this product?
Buying new numbers is really easy.
What do you dislike most about this product?
Configuring the new numbers can be a challenge, to make sure I get all of the settings right. We have a hard time getting the call whisper system to work with our phone system which has an auto attendant. We have to set the call whisper delay to a set number of seconds. I wish the system would recognize when a human voice answered and have the call whisper go then.
What recommendations would you give to someone considering this product?
make sure you understand all of the configuration and settings that you need to have the numbers set up the way you want.
Pros
- Trustworthy
- Unique Features
- Effective Service
- Fair
Jeff P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2023
Great features and great support staff.
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
Integration with salesforce.
What is your favorite aspect of this product?
Integration with salesforce.
What do you dislike most about this product?
the interface is a bit intimidating.
What recommendations would you give to someone considering this product?
Purchase it and connect it with google ads, analytics and your CRM.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing