What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Devesh R.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Recording a video for myself and with the team too.
What is your favorite aspect of this product?
The recording feature is my favourite.
What do you dislike most about this product?
Nothing is there to dislike.
What recommendations would you give to someone considering this product?
I highly recommend using this product.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
İbrahim Hilmi D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Great for Internal Communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
I think loading time in this app is the best one compared to others.
What is your favorite aspect of this product?
I like the ease of inviting external people to meetings.
What do you dislike most about this product?
I do not like the hardship I got on the mobile app, it needs to be a lot better.
What recommendations would you give to someone considering this product?
I would recommend them to try it with the app too, in this case they might explore more features.
Pros
- Acts with Integrity
- Security Protects
- Helps Innovate
- Reliable
Mariia S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Efficient and Reliable Communication Platform for
Likeliness to Recommend
What differentiates Zoom from other similar products?
User-Friendly Interface, Comprehensive Features: It offers a wide range of features including video conferencing, screen sharing, virtual whiteboarding, and chat functionality, providing a comprehensive solution for communication and collaboration needs. Great for large meetings or webinars. The largest one I participated in was for 300+ people. Extremely useful for studying purposes where participants should be divided into groups.
What is your favorite aspect of this product?
Video recording, hand rising. rooms feature.
What do you dislike most about this product?
Popup window with the question if I like to open Zoom app whenever I try to open zoom link.
What recommendations would you give to someone considering this product?
Utilize Zoom's training resources, tutorials, and support channels to learn how to use the platform effectively
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Inhibits Innovation
- Charges for Enhancements
- Security Frustrates