Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

9.0 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Transparent

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

86

Dashboards and Visualization

85

Social Moderation and Workflow Management

85

Social Response Management

85

Social Post Archival

85

Sentiment Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Business Value Created

85

Breadth of Features

85

Ease of IT Administration

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Vendor Support

80

Zoho Social Reviews

Prathmesh C.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

easy and they offer lot of range of feature

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Range of features, user freindly interface , channel support

What is your favorite aspect of this product?

customizable reports

What do you dislike most about this product?

Diffence between mobile version feature and web version feature

What recommendations would you give to someone considering this product?

i will highly recommend them to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shivani D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Made our Social Media Management Easy!!

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

My favorite aspect of Zoho Social is its deep integration with the broader Zoho ecosystem. This connectivity allows for seamless data sharing and workflow automation across various Zoho applications. It is great as my company uses other zoho products too!!

What do you dislike most about this product?

One downside of Zoho Social is its analytics, which, while comprehensive, can be less detailed and less customizable compared to leading competitors like Sprout Social or Hootsuite. This is a big limitation for us as it ristricts ourselves from getting in-depth data analysis and custom reporting capabilities to work on our social media strategies.

What recommendations would you give to someone considering this product?

If you are also considering Zoho Social. Then, take full advantage of the 15-day free trial to explore its features thoroughly. Also, you should pay particular attention to how it integrates with other Zoho products if you're already using them.

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Wastes Time
  • Under Delivered

Derek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

The best software for social media management

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

In a relatively short time, we were able to expand our organization's online profile and strengthen our interaction with customers. Its comprehensive feature set, including the ability to schedule posts, monitor mentions and manage comments, as well as its incredibly intuitive and user-friendly design, make it an ideal tool for managing our organization's social media presence.

What is your favorite aspect of this product?

We have found the ability to efficiently schedule and publish content to multiple social networks to be the most useful feature of Zoho Social. It allows us to easily create a publishing calendar and schedule content to be published on different networks at a later date, which has saved us a lot of time and effort.

What do you dislike most about this product?

The platform supports a large number of social networks, but it may cause problems for some users, as it does not yet support all of them.

What recommendations would you give to someone considering this product?

Using Zoho Social to manage our organization's social networks has been incredibly beneficial. It has made posting content to various networks much easier. Scheduling posts is very easy and the networks are always up to date. The analytics and reports it provides help us understand how we are doing on each network and how to improve our online presence. Finally, the ability to manage conversations in real time is a great advantage, as it allows us to respond to comments and mentions on all networks from a single platform, which improves communication.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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