What is Ultimate?
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ultimate?
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Workflow Processing
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ultimate Reviews
Nora O.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
My Review of Ultimate
Likeliness to Recommend
What differentiates Ultimate from other similar products?
What makes it unique are the amazing customer service automation features.
What is your favorite aspect of this product?
Ultimate is easy to customize and makes handling repetitive inquiries easy The software is seamless to deploy and use
What do you dislike most about this product?
Ultimate is a seamless software no bad experiences.
What recommendations would you give to someone considering this product?
One reason I would recommend Ultimate is because it is affordable and that it offers great customer service automation features.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Very affective
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Sandip B.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Aug 2022
Easy to use, user-friendly but bit Pricey.
Likeliness to Recommend
What differentiates Ultimate from other similar products?
Unique Features of Files compress and data validation.
What is your favorite aspect of this product?
Time savings, and accurate result / output
What do you dislike most about this product?
Bit costly. AI Technology used. Robot, ML and Pyton.
What recommendations would you give to someone considering this product?
If the Organization is medium or Large size, defiantly should buy this product. As it saved Time and result is accurate.
Pros
- Unique Features
- Saves Time
- Security Protects
- Helps Innovate