Smartsheet Customer Reviews 2024

Smartsheet

9.0 /10

103 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

89 Likeliness to Recommend

97 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

3% Neutral

96% Positive

Pros

Performance Enhancing
Continually Improving Product
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Task Assignment

List Tasks

Task Categorization

Task Status

Due Dates

Task Reporting

Add Notes

Task Prioritization

Notifications

Dependencies

Shared Task List

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.2

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Project Portfolio Management - Midmarket

Score 9.2

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Project Management - Enterprise

Score 8.9

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Shweta S.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Good Product for Task and Project management,

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Better data visualization and features like attachment of documents and tagging the resources in there respective tasks. Dashboards are also interactive.

What is your favorite aspect of this product?

Interactive dashboards that can be setup to show live data changes as well.

What do you dislike most about this product?

Not capable to handling heavy data files as it starts slowing down. Also can not add multiple tabs that might ease while working on multiple data.

What recommendations would you give to someone considering this product?

Great tool if you are looking from a task management perspective.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cons

Less Caring

Sahil C.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Great alernative to Microsoft Excel for Daily Ops

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheets has a lot of different features 1. Users can create interactive dashboards 2. If multiple users use smartsheet at the same time it does not lead to overlapping of data 3. Sheet can be shared with anyone simply

What is your favorite aspect of this product?

1. Automation features of smartsheet 2. Easy tracking of data for everyone 3. The user who made changes is clearly visible thus establishing ownership

What do you dislike most about this product?

1. Only available online, unlike excel smartsheet can only be used online 2. Limited features when it comes to creating dashboards.

What recommendations would you give to someone considering this product?

If you are working in a big team and have projects to work on collaboratively, you should definitely go for smartsheet. It is a bit pricey but works well.

Pros

Continually Improving Product
Efficient Service
Effective Service
Respectful

Renan Martucci, B.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Robust, user friendly and powerful API integration

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

API integrations and online sharing capabilities

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Lake of Portfolio view

What recommendations would you give to someone considering this product?

Among many solutions in the market, Smartsheets has highest number of benefits in terms of cost, features and usability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

97 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Categorization Ability to categorize tasks

Task Status Ability to display current status of tasks

Due Dates Ability to track due dates of tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Task Prioritization Ability to assign a priority to tasks.

Notifications Tool alerts business of an application generated event.

Dependencies Ability to add dependencies to other tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Shweta S.

Good Product for Task and Project management,

Likeliness to Recommend

Pros

Cons

Sahil C.

Great alernative to Microsoft Excel for Daily Ops

Likeliness to Recommend

Pros

Renan Martucci, B.

Robust, user friendly and powerful API integration

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Categorization

Task Status

Due Dates

Task Reporting

Add Notes

Task Prioritization

Notifications

Dependencies

Shared Task List

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support