What is Lightspeed eCom?
Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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72 Likeliness to Recommend
2
Since last award
77 Plan to Renew
3
Since last award
68 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+42 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Lightspeed eCom?
Pros
- Friendly Negotiation
- Trustworthy
- Acts with Integrity
- Security Protects
Cons
- Under Delivered
- Charges for Enhancements
- Leverages Incumbent Status
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sales Transactions
Customer Account Management
Employee Management
Online Integrations Web Store
Inventory Control
Cash Register Point of Purchase Devices
Pricing Promotions
Analytics and Reporting
PCI and EMV Compatible
Employee Mobile
Loyalty Program
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Ease of Implementation
Breadth of Features
Vendor Support
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Lightspeed eCom Reviews
Christopher M.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Basic product with little investment in growth
Likeliness to Recommend
What differentiates Lightspeed eCom from other similar products?
It brings together an overall nice omnichannel experience.
What is your favorite aspect of this product?
Omnichannel. Cloud focused. Ease of use on ipad.
What do you dislike most about this product?
Unreliability. Numerous outages. Lack of ingenuity and customization. Everything is an add-on. Ridiculously high fees for loyalty SMS texts.....is this 1990?
What recommendations would you give to someone considering this product?
Trial this product. Request a short-term agreement with an out if the product doesn't meet your needs. Be sure what features you need and do a true software selection among its competitors.
Pros
- Friendly Negotiation
- Trustworthy
- Acts with Integrity
- Security Protects
Cons
- Slower Product Innovation
- Less Reliable
- Less Efficient Service