What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Efficient Service
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Rackel S.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Handling Customer Issues Easily With AskNicely
Likeliness to Recommend
What differentiates AskNicely from other similar products?
The platform has an auto dialer and allows performance evaluation. The product has very reliable customer services and they respond on time.
What is your favorite aspect of this product?
Availability of text to speech feature. Easy customization and natural language processing. Excellent Ai analytics and machine learning technology Ease of use.
What do you dislike most about this product?
The product is not cost effective. It requires high initial cost investments.
What recommendations would you give to someone considering this product?
Drive lasting loyalty to customers by adopting this software. It is up to scratch.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Dikoriro M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
My Experience With AskNicely
Likeliness to Recommend
What differentiates AskNicely from other similar products?
When it comes to customer voice, AskNicely doffers real time customer feedback and makes it easy to listen to customers and attend to their needs.
What is your favorite aspect of this product?
I like that AskNicely if affordable I like the we get customer feedback in real time
What do you dislike most about this product?
No major failures for the time I have used AskNicely
What recommendations would you give to someone considering this product?
I recommend AskNicely because it offers best features and makes handling customer needs easy. It works in real-time which is a plus.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Carari M.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Why AskNicely Is The Best
Likeliness to Recommend
What differentiates AskNicely from other similar products?
This software is amazing in that it connects customer feedback with the team based on score and urgency
What is your favorite aspect of this product?
I like that deploying AskNicely is easy I like the ease of connecting customer feedback with the right team and at the right time.
What do you dislike most about this product?
No bad experiences with AskNicely as it has always worked well.
What recommendations would you give to someone considering this product?
I'm recommending AskNicely for its capabilities when it comes to handling our business voice of the customer needs.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service