Atlassian

Confluence

8.7 /10

121 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

7% Neutral

91% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 82

Role-Based Access

Configurable Knowledge Repository

Workflow and Approval Management

Version Control

Multiple File Type Support

Cataloging

Intelligent Search

API Integration

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Iana K.

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Nice product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is great tool to use, very collaborative, easy to use

What is your favorite aspect of this product?

very collaborative, easy to use

What do you dislike most about this product?

no easy ability to send the pictures

What recommendations would you give to someone considering this product?

but it for your IT needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mansi J.

Role: Finance
Industry: Banking
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2024

Great product!

Likeliness to Recommend

4 /10

What differentiates Confluence from other similar products?

It’s more cost effective

What is your favorite aspect of this product?

It’s easy to understand and use

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

Take your time to understand it

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Security Protects

Manikanta R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Confluence: A Collaborative Powerhouse for Teams

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Confluence is its robust collaboration features. The ability for teams to work together seamlessly in real-time, comment on pages, assign tasks, and create shared documentation fosters a highly collaborative environment. This aspect not only enhances teamwork but also improves communication and productivity within organizations.

What do you dislike most about this product?

Confluence offers extensive customization options, configuring advanced settings and permissions can be complex and require technical expertise. However, these challenges can often be overcome with training and support resources provided by Atlassian.

What recommendations would you give to someone considering this product?

When considering Confluence, define collaboration objectives and start with a small-scale trial. Invest in user training to ensure effective utilization. Customize cautiously to avoid complexity, and leverage integrations with other tools for enhanced productivity. Encourage team adoption through promotion and feedback channels. Lastly, allocate time for regular maintenance tasks to keep Confluence optimized and aligned with evolving business needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Version Control Tracking of document versions with each iteration of document changes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Iana K.

Nice product

Likeliness to Recommend

Pros

Mansi J.

Great product!

Likeliness to Recommend

Pros

Manikanta R.

Confluence: A Collaborative Powerhouse for Teams

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Configurable Knowledge Repository

Workflow and Approval Management

Version Control

Multiple File Type Support

Cataloging

Intelligent Search

API Integration

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training