Atlassian

Confluence

8.7 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative

7% Neutral

90% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Efficient Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Editor Functions

Publication Workflow

Searchability

Metrics and Reporting

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Iana K.

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Nice product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is great tool to use, very collaborative, easy to use

What is your favorite aspect of this product?

very collaborative, easy to use

What do you dislike most about this product?

no easy ability to send the pictures

What recommendations would you give to someone considering this product?

but it for your IT needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alhashir M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Best Tool for Documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It has vast amount of templates for different documents which provides a jump start to any kind of documentation.

What is your favorite aspect of this product?

Easy to use and attach media, images, tables and attachments to the documents.

What do you dislike most about this product?

Search function is sometimes slow

What recommendations would you give to someone considering this product?

Best tool for document creation and management

Pros

Performance Enhancing
Inspires Innovation
Caring
Acts with Integrity

Rohit Kumar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Confluence: Streamlined collaboration,

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from other similar products due to its seamless integration with Jira and its focus on providing a robust knowledge management platform.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its ability to centralize and organize knowledge effectively. It provides a collaborative space where teams can create, share, and iterate on documents, ideas, and project plans in real-time.

What do you dislike most about this product?

One aspect of Confluence that I find challenging is its learning curve for new users. While it offers powerful features and customization options, navigating the platform and understanding its full capabilities can be daunting for those unfamiliar with it.

What recommendations would you give to someone considering this product?

For someone considering Confluence, I would recommend taking the time to thoroughly explore its features and capabilities to ensure it aligns with your team's needs and workflow.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Confluence

What is Confluence?

Company Details

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Awards & Recognition

Confluence Ratings

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Iana K.

Nice product

Likeliness to Recommend

Pros

Alhashir M.

Best Tool for Documentation

Likeliness to Recommend

Pros

Rohit Kumar S.

Confluence: Streamlined collaboration,

Likeliness to Recommend

Pros

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Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Editor Functions

Publication Workflow

Searchability

Metrics and Reporting

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support