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What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2189736/original/2189736.jpg?1717936542)
Naveen K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
It is fantastic product and easy to use.
Likeliness to Recommend
What is your favorite aspect of this product?
My favorite aspect of Zoom is its simplicity and reliability. It offers a straightforward user interface and consistently delivers high-quality video and audio, making it easy for users to connect and collaborate effectively.
What do you dislike most about this product?
While Zoom offers many benefits, one aspect I find challenging is its occasional susceptibility to security and privacy concerns. Despite efforts to address these issues, occasional vulnerabilities and incidents can undermine user confidence in the platform's security.
What recommendations would you give to someone considering this product?
For someone considering Zoom, I'd recommend evaluating their specific needs, such as the size and frequency of meetings, desired features, and budget constraints. Additionally, it's crucial to stay informed about Zoom's security updates and best practices to mitigate potential risks. Lastly, exploring integrations with other tools and investing in adequate training for users can maximize the value of Zoom within the organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2195090/original/2195090.jpg?1717861887)
Salih Yasin S.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2024
Best for Recurring Meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Once you are familiar with the Zoom, learning curve is not steep at all, and it's every easy to use.
What is your favorite aspect of this product?
this tool's Mobile version works really really good and does not glitch at all.
What do you dislike most about this product?
I really do not prefer to chat in this app because it's not convenient at all.
What recommendations would you give to someone considering this product?
I would recommend them to use this tool's paid version too.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Agnes V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2024
Zoom Leading from Front
Likeliness to Recommend
What differentiates Zoom from other similar products?
Unlike other products, zoom offers remarkable experience across all devices (even on small screens).
What is your favorite aspect of this product?
I record meetings and events.
What do you dislike most about this product?
I have not experienced downsides
What recommendations would you give to someone considering this product?
Best option for communicating all over the world
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing