What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Intelligence Reports
Attended and Unattended Remote Access
Audit Management
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Zoho Assist Reviews
Jordan .
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Amazing remote assistance tool.
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
With the help of Zoho Assist, technicians may access and operate computers and other remote devices, which enables them to solve problems or offer help even when they are not physically there. It is now simpler for users to share crucial files during remote assistance sessions because they can move files between their local device and a distant computer. Helping users with numerous displays is made easier with Zoho Assist’s support for multi-monitor setups. For jobs that need continuous assistance or maintenance, it can be used by technicians to connect to distant computers even when the user is not there.
What is your favorite aspect of this product?
Zoho Assist is safe and dependable, and since it is web-based, it is compatible with any device. I like the UI because it is intuitive and concrete; it is also very easy to navigate. Zoho Assist enables me to remotely assist customers or coworkers with just a few clicks; just provide the session ID, guide them to the web page, and I am in. I also like the smartphone app; I use it frequently on my Android device and it works great.
What do you dislike most about this product?
It is nearly hard for me to use other tools when I am in an active session; even simple tasks like opening a file or running a query become challenging.
What recommendations would you give to someone considering this product?
Zoho Assist is a web-based, all-inclusive solution for unattended access and remote support. It doesn’t require any prior installation, and it works on any device. I can access computers and mobile devices with Zoho Assist effectively, securely, and reliably at any time; I can chat, share a screen, and transfer files with customers during a session. Additionally, I can record the section, which helps assess and improve the processes that occur.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Jalin M.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
The most effective remote access tool
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
To remotely access co-workers' terminals, our company uses Zoho Assist, such as those in a different city than the headquarters, to provide remote assistance and help resolve any issues that may arise.
What is your favorite aspect of this product?
With the help of Zoho Assist, we were able to streamline our remote support for our coworkers, making it easier than ever to provide them with assistance when they needed it. We were also able to assist them in resolving issues with their equipment that were limiting their productivity.
What do you dislike most about this product?
Using Zoho Assist causes a significant slowdown in my computer's response time and a noticeable increase in the amount of time it takes for other programs to complete their own tasks in the background.
What recommendations would you give to someone considering this product?
To assist them in the event of an app crash or internet connection issue; With Zoho Assist, I can quickly and easily collaborate with coworkers by sharing the screen, transferring files, chatting, and even taking control of the computer.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Acts with Integrity
Anton K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
An all-in-one suite of productivity apps
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
By offering a suite of applications in one convenient location, Zoho helps companies with a wide range of administrative tasks. Because of the excellent integration between the numerous tools, users don't have to waste time switching between applications to get the job done.
What is your favorite aspect of this product?
This helps organizations save a ton of money and effort, which they can use into expansion rather than managing various software systems. Furthermore, teams are able to collaborate and produce superior outcomes because to the well-integrated and user-friendly tools available across all platforms. This facilitates effective communication and collaboration among geographically dispersed teams.
What do you dislike most about this product?
Although Zoho One provides access to a wide variety of software, it is not without drawbacks. These include bad customer service, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.
What recommendations would you give to someone considering this product?
Zoho One is an all-in-one business solution that provides a plethora of useful features. The tools work together seamlessly, and I never had to flip between them to use their individual functions.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Acts with Integrity