Automattic

WordPress.com

8.9 /10

313 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Fair
Helps Innovate
Altruistic

Feature Ratings

Average 85

Content Campaign Management

Content Storage

Content Creation

Web Experience Management Integration

Editorial Workflow

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Preet C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Fantastic Personal Blogging Platform: WordPress

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com differentiates from other similar products due to the following reasons: 1) The best option for personal Blogging. 2) Useful video tutorials provided by WordPress.com

What is your favorite aspect of this product?

The below things or features I like most in WordPress.com are: 1) If I want to transfer site then I can transfer easily without any hesitation. 2) That is completely Free to use.

What do you dislike most about this product?

The below features that I don't like most in WordPress are: 1) Absence of drag & drop functionality. 2) No phone and tech support provided. 3) No such true photo editing tools inside WordPress.com

What recommendations would you give to someone considering this product?

I would like to recommended you to use WordPress.com because It is completely free to use and you can make an awesome personal blog with that so if you are in business then you can make your awesome portfolio type personal blog for you or your company.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2021

It is the best option to make a website

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Trustworthy
Unique Features
Effective Service

Frances S.

Role: Consultant
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Affordable, easy to use, very effective.

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Many in my community were already familiar with it. This was the initial appeal. It seems to have a more user friendly interface.

What is your favorite aspect of this product?

Ease of use is my favorite aspect.

What do you dislike most about this product?

I would love a live chat help

What recommendations would you give to someone considering this product?

Take your time and ask questions.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor's Interest First

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Creation Provides tools for creating content to be used and shared on the platform.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Preet C.

Fantastic Personal Blogging Platform: WordPress

Likeliness to Recommend

Pros

It is the best option to make a website

Likeliness to Recommend

Pros

Frances S.

Affordable, easy to use, very effective.

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Content Campaign Management

Content Storage

Content Creation

Web Experience Management Integration

Editorial Workflow

Content Curation / Library Controls

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support