What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Secure Access
Call Management
Web & Desktop Conferencing
Presence IM
Mobility
Session Border Controller
Continuous UCC
Analytics Reporting
Vendor Capability Ratings
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of Customization
Webex Calling Reviews
Jenn W.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted May 2020
Great product for IT and Business use
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
The Cisco platform is always up and running. It doesn't depend upon components of a complex system that can/will tax your network resouces or require extensive triage or support.
What is your favorite aspect of this product?
Ability to integrate with other tools and the quick nature to provide productivity
What do you dislike most about this product?
It can be a tad clunky sometimes.
What recommendations would you give to someone considering this product?
Look to the leaders and use that as the measuring stick. Evaluate all needs digital before making a selection.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Brian M.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Feb 2020
Fantastic Product - Industry Leading
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Industry leader, All others are playing catch up.
What is your favorite aspect of this product?
Great features and very customizable
What do you dislike most about this product?
Administration can be cumbersome
What recommendations would you give to someone considering this product?
Admin training is a must.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Best enterprise communication solutions
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing