UKG (Ultimate Kronos Group)

UKG Pro

8.5 /10

95 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Payroll category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 82

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Taxation Deduction

Tax Form Preparation

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Business Value Created

Breadth of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

Score 8.4

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Talent Management

Score 7.7

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Workforce Management - Enterprise

Score 7.7

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Benefits Administration

Score 7.3

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UKG Pro Reviews

Tracy R.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Easy to use & listens to the voice of the customer

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Account Manager and product is intuitive

What is your favorite aspect of this product?

Customization and reporting

What do you dislike most about this product?

WFM - it still needs work but we are aware of enhancements that are on the way.

What recommendations would you give to someone considering this product?

Make sure to try the sandbox environment and test drive your day to day activities not just the functionality you are looking for.

Pros

Continually Improving Product
Enables Productivity
Respectful
Acts with Integrity

Stephanie G.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Intuitive and user friendly!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Intuitive Great customer service and responsiveness Smart back-end structure Knowledge of HR needs

What is your favorite aspect of this product?

Everything!

What do you dislike most about this product?

Recruiting - had to implement an ATS through a partner

What recommendations would you give to someone considering this product?

Negotiate on implementation fees and have an Excel guru on staff to assist!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Aaron B.

Role: Human Resources
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Went from 3 HR platforms to just 1!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Integration of services

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

How certain modules, learning and recruiting, are still outside of core and disparate.

What recommendations would you give to someone considering this product?

What is your main decision for looking at a new HRIS?

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered

UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

UKG Pro Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Talent Management

Workforce Management - Enterprise

Benefits Administration

UKG Pro Reviews

Tracy R.

Easy to use & listens to the voice of the customer

Likeliness to Recommend

Pros

Stephanie G.

Intuitive and user friendly!

Likeliness to Recommend

Pros

Aaron B.

Went from 3 HR platforms to just 1!

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Workday Human Capital Management

Paycom

Intuit QuickBooks

1
Since last award

Feature Ratings

Direct Deposit

Benefits Calculation

Self Service Portal

HR Systems Interface

Compensation Management

Taxation Deduction

Tax Form Preparation

Time and Attendance

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Breadth of Features

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization