What is TrueDialog?
The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
3
Since last award
95 Plan to Renew
5
Since last award
86 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TrueDialog?
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Text Messaging
Loyalty Promotions Management
Social Media Marketing Management
Communication Archive
Opt-in
Application Integration
Surveys Feedback
Marketing Analytics
Mobile Marketing Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
TrueDialog Reviews
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2024
Not the easisest to use, seemed easier, clunky.
Likeliness to Recommend
Pros
- Respectful
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
Cons
- Under Delivered
- Less Reliable
- Less Performance Enhancing
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2023
Very simple and easy to use!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Israel G.
- Role: Operations
- Industry: Education
- Involvement: Initial Implementation
Submitted Apr 2023
Great tool ,does a lot for our team!
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
Quick and easy to use
What is your favorite aspect of this product?
large capacity
What do you dislike most about this product?
some numbers dont go through
What recommendations would you give to someone considering this product?
this is a great and quick tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing