Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

Filter By

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award


{y}
{name}

Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
16% Neutral
80% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 83

Social Media Channel Integration Outbound

87

Social Asset Management

86

Dashboards and Visualization

86

Social Response Management

86

Social Post Archival

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

83

Contextual Analysis

80

Sentiment Analysis

79

Trend Analysis

79

Vendor Capability Ratings

Average 76

Quality of Features

80

Vendor Support

78

Ease of Customization

78

Availability and Quality of Training

77

Ease of Implementation

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Business Value Created

76

Usability and Intuitiveness

75

Breadth of Features

75

Ease of IT Administration

73

Sprinklr Social Reviews

Emely P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Great Tool for Managing All Social Platforms"

Likeliness to Recommend

5 /10

What differentiates Sprinklr Social from other similar products?

It's unique in comparison to other programs because of how quickly, accurately, and effectively it works.

What is your favorite aspect of this product?

Thanks to the convenience of scheduling content across many channels at once, we were able to produce a lot more content in the past year. In addition, we can track the sentiment of our community with the use of the platform's in-built listening dashboards without having to visit each separate platform.

What do you dislike most about this product?

Not a whole lot that bothers us about the system. With so many options, getting up to speed on Sprinklr might be a challenge, but the team behind it has created a wealth of training materials and support channels to get you up and running quickly.

What recommendations would you give to someone considering this product?

This application comes highly recommended by me due to the fact that it provides users with a variety of marketing possibilities and is both safe and dependable.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Muhammad H.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Difficult to Use, But full of features

Likeliness to Recommend

6 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr is one of the best tools for social media listening and asset management of the social media management of your business profile. I haven't seen better asset management in any other platform compared to the sprinklr.

What is your favorite aspect of this product?

Regarding asset management of your social media handles, I think sprinkr does it best. It has very fast data fetching options. Social listening is very very vast as it covers a lot of platforms which make it quite comprehensive while being on the one platform.

What do you dislike most about this product?

I think Sprinklr is loaded with features which makes it awesome obviously but it also make it quite complex. You need a proper hands on experience of Sprinklr to create a dashboard. Yes their support team is good but still 3-4 lectures to create one basic dashboard is too much which can be done in a much simpler way

What recommendations would you give to someone considering this product?

you just need a lot of time integrating it, Once its integrated this will be good and comprehensive tool for Social media.

Pros

  • Enables Productivity
  • Includes Product Enhancements
  • Continually Improving Product
  • Helps Innovate

Cons

  • Vendor Friendly Policies
  • Less Efficient Service
  • Less Caring

Siddiq K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Market problem solver product

Likeliness to Recommend

10 /10

What differentiates Sprinklr Social from other similar products?

Analytics and user engagement

What is your favorite aspect of this product?

User Engagement tracking

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

SMB's will highly get benefitted

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Sprinklr Social Comparisons