Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
16% Neutral
80% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 83

Social Media Channel Integration Outbound

87

Social Asset Management

86

Dashboards and Visualization

86

Social Response Management

86

Social Post Archival

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

83

Contextual Analysis

80

Sentiment Analysis

79

Trend Analysis

79

Vendor Capability Ratings

Average 76

Quality of Features

80

Vendor Support

78

Ease of Customization

78

Availability and Quality of Training

77

Ease of Implementation

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Business Value Created

76

Usability and Intuitiveness

75

Breadth of Features

75

Ease of IT Administration

73

Sprinklr Social Reviews

  • Role: Human Resources
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

It is very easy and amazing to use!

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Respectful

Saurav K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Amazing Social Media Management Tool

Likeliness to Recommend

10 /10

What differentiates Sprinklr Social from other similar products?

The tool for widget translation. I think the language accuracy of the widget translation tool is almost 90%. This helps me and my team around the world to be more precise and make informed decisions even if we don't understand particular language. Sprinklr also helps us monitor all the comments and likes on our social media posts of all the platforms which is quiet amazing and saves us a lot of time in many different ways.

What is your favorite aspect of this product?

The platform dashboard set up is very easy and user friendly is one thing which is very helpful. The reporting tool is one of the best I have come across as the tool helps me with both paid and organic posts data which helps you with campaign or post analysis. And if you are daily user of this platform then Sprinklr has an app which helps you access your accounts from anywhere over the phone.

What do you dislike most about this product?

The bugs which sometimes takes days to resolve and involve a lot people to resolve. It can be time consuming.

What recommendations would you give to someone considering this product?

Sprinklr Social offers you with a free 30 day trial so first use it before you make a decision. But if you have multiple social media platforms for your company or clients then this is your tool to save time, collaborate with multiple people in your team. This tool also helps you with reporting which will help you make best strategic decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Om Prakash J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Fascinating, Reliable and organized.

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

The Social media management, the breadth of features, social media integration, statistical data and reporting.

What is your favorite aspect of this product?

Customer user interface has to be the best part of the product offering.

What do you dislike most about this product?

Complexity in usage, could do with a simple outline, can provide better support on the product; high pricing.

What recommendations would you give to someone considering this product?

Great offering, if you can manage to negotiate at a good price go-ahead with the product offering and you will not be disappointed.

Pros

  • Trustworthy
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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