What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Smartsheet Reviews
Eleonora A.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2024
Discover the power of Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out from its competitors due to its real-time collaboration feature. Its intuitive interface enables the Iteam to work collaboratively on projects, ensuring everyone stays informed and up-to-date. I appreciate Smartsheet's flexibility and scalability. It is an invaluable resource for managing projects collaboratively and efficiently.
What is your favorite aspect of this product?
My team is highly satisfied with Smartsheet. They particularly appreciate its collaborative features and ease of use. I like the platform's ability to centralize project information and improve communication with the team. Ensure critical information reaches the right team members at the right times by customizing alerts and notifications according to your project needs. Smartsheet is a valuable investment for streamlined and effective management due to its standout features, customization options, and reliable support.
What do you dislike most about this product?
However, it lacks advanced reporting features, which could be a drawback for those who heavily rely on detailed analytics. It's important to note that this limitation does not compromise the core functionality of project management.
What recommendations would you give to someone considering this product?
Its user-friendly interface, real-time collaboration, and customizable alerts make it an excellent choice. The software streamlines communication and enhances team productivity, making it a must-have in the IT service management toolkit. To ensure a smooth user experience, Smartsheet provides exceptional customer support and regular software updates. The dedicated support team is responsive to user queries and provides timely assistance.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jitendra L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
"Fantastic product"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet distinguishes itself by offering a flexible platform that combines spreadsheet functionality with project management features. Its key differentiators include collaborative work management, automation capabilities, and integrations with various third-party apps. Smartsheet focuses on providing a user-friendly interface, allowing teams to manage projects, tasks, and data in a dynamic and collaborative environment.
What is your favorite aspect of this product?
I often appreciate Smartsheet for its versatility. Its ability to blend spreadsheet functionality with project management tools, fostering collaboration and automation, tends to be a favored aspect.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Consider Smartsheet if you value a versatile platform that seamlessly integrates spreadsheets and project management. Assess your team's collaboration needs and appreciate the tool's automation features. Ensure compatibility with your existing software ecosystem, as Smartsheet's strength lies in its extensive third-party integrations. Lastly, explore available training resources to maximize the benefits of the platform for your specific use case.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chi To S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
Smartsheet has become our program landing page.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Ease of integration. User customization without the need of an administrator.
What is your favorite aspect of this product?
Dashboard ability.
What do you dislike most about this product?
Lack of debugging support.
What recommendations would you give to someone considering this product?
Test it out with a trial membership. Utilize the community site.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Reliable