What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Smartsheet Reviews
Tora M.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Use Smartsheet to create custom dashboards
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The following enhancements can be made to facilitate metrics analysis: more customizable chart types, such as heat maps; user-friendly filters for multi-layered reports; and automatic updates to dashboards as data changes.
What is your favorite aspect of this product?
Smartsheet offers several standout features, such as ad hoc reports on request volumes and resolution times, visual data insights with interactive graphs, and dashboards that can be shared across the organization. Smartsheet allows you to export metrics to Excel, Power BI, and other BI tools for easy analysis. A visual analysis helps uncover bottlenecks and improve transparency.
What do you dislike most about this product?
Some default dashboard elements cannot be customized.
What recommendations would you give to someone considering this product?
Smartsheet metrics dashboards are highly recommended for data-driven service desks. Dynamic visualizations offer real-time intelligence on technical support operations, providing actionable information that can lead to better decision-making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kirtiman C.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Wonderful application for tasks management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Its a wonderful application to manage the tasks and timelines
What is your favorite aspect of this product?
Multiple teams can access the centralized tracker and edit/make changes as permitted
What do you dislike most about this product?
Less formulas can be implemented compared to other tools
What recommendations would you give to someone considering this product?
More enhanced analytics features would help
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
Jitendra L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
"Fantastic product"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet distinguishes itself by offering a flexible platform that combines spreadsheet functionality with project management features. Its key differentiators include collaborative work management, automation capabilities, and integrations with various third-party apps. Smartsheet focuses on providing a user-friendly interface, allowing teams to manage projects, tasks, and data in a dynamic and collaborative environment.
What is your favorite aspect of this product?
I often appreciate Smartsheet for its versatility. Its ability to blend spreadsheet functionality with project management tools, fostering collaboration and automation, tends to be a favored aspect.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Consider Smartsheet if you value a versatile platform that seamlessly integrates spreadsheets and project management. Assess your team's collaboration needs and appreciate the tool's automation features. Ensure compatibility with your existing software ecosystem, as Smartsheet's strength lies in its extensive third-party integrations. Lastly, explore available training resources to maximize the benefits of the platform for your specific use case.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
