What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Task Assignment
List Tasks
Task Categorization
Task Status
Task Reporting
Due Dates
Add Notes
Task Prioritization
Notifications
Dependencies
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.2
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Project Portfolio Management - Midmarket
Score 9.2
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Project Management - Enterprise
Score 8.9
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Renan Martucci, B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted May 2024
Robust, user friendly and powerful API integration
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
API integrations and online sharing capabilities
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
Lake of Portfolio view
What recommendations would you give to someone considering this product?
Among many solutions in the market, Smartsheets has highest number of benefits in terms of cost, features and usability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mary Rose M.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Makes task management easy
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet can handle complex projects and easy to navigate formula creation
What is your favorite aspect of this product?
Smartsheet has a lot of features that can help minimize your work. It has functions that can create formulas to simplify the monitoring or processing of requests
What do you dislike most about this product?
The product have limitations in accommodating large number of data.
What recommendations would you give to someone considering this product?
It would help if you considered ways to adapt data, like other applications or the cloud.
Pros
- Reliable
- Continually Improving Product
- Enables Productivity
- Trustworthy
Rachel H.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2024
SmartSheet helps us and organizes our teamwork
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Making a board is a big help. No matter where you paste the data, it will always be in the same format. The sheet supports multiple users at once, and unlike Excel, filters used by one person will not affect the work of the other.
What is your favorite aspect of this product?
I like the intuitive design, adaptability in creating different types of sheets, powerful project management capabilities, customizable templates, wide range of integrations and continuous updates in Smartsheet work together to make teams more efficient and productive.
What do you dislike most about this product?
It can be quite annoying when two users try to enter data into the same column at the same time because the previous entry is often overwritten. This seems to be happening more frequently lately and usually occurs when you launch Smartsheet for the first time each day; At other times it opens and loads the sheets quickly.
What recommendations would you give to someone considering this product?
If I want to improve my company's productivity or just make some minor adjustments, I can use Smartsheet to keep track of everything. With your help, I can keep everyone informed about the project and send friendly reminders. It seems like everyone involved in the project is choosing to take a slightly different tack. The ability to monitor other team members even when they are not actively participating is another advantage.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Saves Time
