What is ProProfs Knowledge Base?
Easily create online knowledge base, user manuals, documentation & more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
87 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ProProfs Knowledge Base?
Pros
- Respectful
- Client Friendly Policies
- Efficient Service
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Multi-Language Support
Reporting and Analytics
Rich Text Editor
Configurable Knowledge Repository
Workflow and Approval Management
Multiple File Type Support
Role-Based Access
API Integration
Bulk Actions
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Breadth of Features
ProProfs Knowledge Base Reviews
Mukund M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Hassle-free knowledge management
Likeliness to Recommend
What differentiates ProProfs Knowledge Base from other similar products?
The best part about this tool is how simple it is to use. We were able to customize the themes, color, etc., according to our needs, which is great for reflecting a consistent brand image.
What is your favorite aspect of this product?
The templates are a great feature of ProProfs Knowledge Base. They saved a lot of time for us. Also, the knowledge base performance reports allow us to keep track of how effective the content is for our team.
What do you dislike most about this product?
Some of the integrations require better functionality.
What recommendations would you give to someone considering this product?
If you are on the search for a simple yet effective knowledge base management system, ProProfs Knowledge Base is a no-brainer. Get it as soon as possible!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2022
Fosters Team Collaboration
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sara A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Simple Yet Powerful
Likeliness to Recommend
What differentiates ProProfs Knowledge Base from other similar products?
ProProfs Knowledge Base is, by far, the best tool we’ve used so far. It hardly took us a day to get familiar with the tool and its features. It has been that fuss-free and simple to use. While other tools that we tried before were heavy on the pocket and didn’t give the results we expected, ProProfs is a complete surprise package. With such amazing features at such an affordable price, this software is clearly leading the market today.
What is your favorite aspect of this product?
It is a breeze to set up. No training, no coding, and no special skills required. That’s what we love about this tool. This ease of use made us stick to the tool for 2 long years and we would love to use the tool in the future as well.
What do you dislike most about this product?
To be honest, there is nothing I would like to pinpoint here or change about the tool. It is good as it is. Plus the support team has been really helpful every time we got stuck.
What recommendations would you give to someone considering this product?
If you want a simple tool with the right features and a price that doesn’t burn a hole in your pocket, ProProfs Knowledge Base is your best bet. Go for it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity