Pegasystems Inc.

Pega Platform

8.0 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

Company Details

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Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

11 Top Rated Features

2022

Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

86 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

4% Negative

3% Neutral

93% Positive

Pros

Security Protects
Inspires Innovation
Enables Productivity
Unique Features

Feature Ratings

Average 81

Code-Free Programming

Role-Based Access

Performance Monitoring

Central Deployment

Action Logging

Real-Time Debugging

Exception Handling

User Libraries

Sentiment Analysis

Automation Apps

Concurrent Work

Vendor Capability Ratings

Average 80

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Pega Platform Reviews

Abhijit M.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Build for Change

Likeliness to Recommend

8 /10

What differentiates Pega Platform from other similar products?

Efficiency and support

What is your favorite aspect of this product?

Easy of development

What do you dislike most about this product?

Customization

What recommendations would you give to someone considering this product?

Go for it. If looking for a process tool.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Effective Service

Srilekhya K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Fantastic product and highly efficient

Likeliness to Recommend

10 /10

What differentiates Pega Platform from other similar products?

Ease of implementation and coding

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

New versions seem too frequent now

What recommendations would you give to someone considering this product?

Great choice and very efficient

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hammad B.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

great business enhancement to leverage Resources

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

Easy to Develop, easy to mantein, easy to understand. Pega platform provide a way to put the business requirements align with IT implementations, easy to code , easy to mantein

What is your favorite aspect of this product?

Pega is the most advanced tool, which is built on modern technology for our ease to develop agile applications and it really does not involve any complex coding. So far my experience with Pega is very effective and helping me to build the low cod apps, which are based on digital customer services, and help me to provide proactive sources for my various channels, for the better engagement of my audience.

What do you dislike most about this product?

The configuration is a bit technical, it is not a complaint but a suggestion could improve this and guarantee a high user performance on the platform through the creation of commercial platforms. We have not had significant problems, in fact we reached objectives in a very short time. We consider it to be a good platform compared to the rest.

What recommendations would you give to someone considering this product?

It is ideal for any company that wants to involve, but at the same time, manage business processes in a more solid, efficient, precise and simple way, thus guaranteeing customers a better experience. It is a great fully scalable BPM tool with the best features and easy to use tools. It is used to manage banking projects, health and financial insurance. You will have work fluency apart from a great time saving. It is very flexible, you can also create an ideal marketing automation system to drive the growth of your company and a greater reach of customers. recommended.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Pega Platform

What is Pega Platform?

Company Details

Need Assistance?

Awards & Recognition

Pega Platform Ratings

86 Likeliness to Recommend

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Pega Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Real-Time Debugging Identifying errors in process while bot is working.

Exception Handling Bots take specific standard actions based on unexpected conditions.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Automation Apps Ability to automate an end to end business process that is beyond task automation

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Pega Platform Reviews

Abhijit M.

Build for Change

Likeliness to Recommend

Pros

Srilekhya K.

Fantastic product and highly efficient

Likeliness to Recommend

Pros

Hammad B.

great business enhancement to leverage Resources

Likeliness to Recommend

Pros

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Feature Ratings

Code-Free Programming

Role-Based Access

Performance Monitoring

Central Deployment

Action Logging

Real-Time Debugging

Exception Handling

User Libraries

Sentiment Analysis

Automation Apps

Concurrent Work

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training