What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne?
Pros
- Reliable
- Saves Time
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Remote Control
Real User Monitoring
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Process Automation
Discovery
Endpoint Backup
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Vendor Support
Ease of Customization
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NinjaOne Reviews
Anupam M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"The best RMM at an unbelievable price".
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
There are several applications for this product. I'm genuinely astounded. I've tried various 'RMM' and have a lot of Group Policies! But this is incredible. Everything is in working order. It's simple, quick, and effective. I was hoped the rumours that one engineer could control hundreds of PCs were true - and they were! In addition, I submitted a feature request, and AJ - the VP of Product Development - responded within hours, stating that the functionality currently existed and demonstrating how to utilise it!
What is your favorite aspect of this product?
Ninja RMM has been installed in my environment for several months and has yet to disappoint me. We wanted a device that could patch endpoints that only connect to our network once in a while, and this was the perfect fit. It's simple to use and doesn't have any superfluous features. The remote connection to PowerShell or the command line is one of my favourite features. Their customer service is great, and new features are added on a regular basis.
What do you dislike most about this product?
There's nothing bad to say about it; it's absolutely fantastic.
What recommendations would you give to someone considering this product?
When looking for a suitable RMM, find the correct fit. Among all the games I tested, Ninja was by far the best. I needed something that was simple to use. Ninja has a lot of promise in the future, and I'm hoping that the changes I anticipate to see will validate my decision to stick with it.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Ashu K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
"A simple-to-use, extremely functional RMM"
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
The interface is simple to use, and the layout is intuitive. Ninja was simple to learn and master. I liked how RDP and AV were combined. 5 scripting languages are supported. Patch Administration.
What is your favorite aspect of this product?
Ninja RMM's Platform! The user interface is really simple to use. You can tell the Ninja team spent a lot of time and thinking into it. The dashboard's capacity to display all controlled systems is unparalleled. More importantly, you must be able to act on those systems in a very intuitive manner. Automation, software deployment, and the list goes on and on!
What do you dislike most about this product?
The only issue I can think of is that there doesn't appear to be a method to remote control into endpoints that aren't handled by Ninja, such as Connectwise control. Everything else meets or above our expectations.
What recommendations would you give to someone considering this product?
The two things I didn't like were our early troubles with TeamViewer integration (which was resolved by switching to Splashtop, and we haven't had any problems since) and the lack of a built-in ability to remove a Windows update across all devices. Given Windows' recent instabilities, I feel this would be a wonderful feature that would save a lot of effort.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Jordan S.
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted May 2021
It is an easy to use product with remarkable
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Its a higher quality product thats not offered by others.
What is your favorite aspect of this product?
The quality and reliability it gives while using the product.
What do you dislike most about this product?
To be honest there wasn't nothing that was dislike by me about this product.
What recommendations would you give to someone considering this product?
That is money well spent and that they'll won't be disappointed using it.
Pros
- Helps Innovate
- Continually Improving Product
- Altruistic
- Generous Negotitation
