What is NICE CXone?
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
90 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE CXone?
Pros
- Security Protects
- Respectful
- Altruistic
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Scripting and Call Flow Management
Contact Center Analytics
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Multi Channel Intake Integration
Contact Center Compliance Management
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
NICE CXone Reviews
Valorie S.
- Role: Consultant
- Industry: Government
- Involvement: End User of Application
Submitted Mar 2021
Great for companies and user friendly!
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
This is the only one I have ever used.
What is your favorite aspect of this product?
The queue and managing incoming/outgoing calls.
What do you dislike most about this product?
Not much down time between calls which is efficient but can have issues missing calls if they are right as your are making notes and ending the original call.
What recommendations would you give to someone considering this product?
It is great for a business and very user friendly most of the time!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2020
This program made it easy to monitor and train.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Slower Product Innovation
- Commodity Features
- Leverages Incumbent Status