Nextiva Business Communication Suite

What differentiates Nextiva Business Communication Suite from other similar products?

It allows you do actually track what your doing on a day to day basis in terms of calls and talk time. There are a lot of unique things you can do with Nextiva. We had a big board that displayed everyone's Nextiva analytics so we could compare ourselves to the other people we were working with. It's a great tool that we use on a day to day basis. There are a couple of other products similar but the support with Nextiva is next level.

What is your favorite aspect of this product?

My favorite aspect of this product would be the analytical part of Nextiva. Also some of the features that allow calls to be routed through my cell phone so I never really miss anything. Those would have to be my top two.

What do you dislike most about this product?

I wish there were some more third party integrations. Maybe there are and I'm just not aware of them. But I wish I could sync it with my CRM.

What recommendations would you give to someone considering this product?

Definitely weigh all of your options. But after looking at all of them. Nextiva is going to be pretty high on the list. The customer support I would say is one of the biggest things that you get. But you might not necessarily be able to see how good it is pre purchase. So Definitely take that into consideration.

What differentiates Nextiva Business Communication Suite from other similar products?

Support. By far one of the best companies I have used for tech support. You can always get a hold of someone by phone if needed. Email responds within 24 hours typically, but if you need something done, just create a ticket and then call them and you can get taken care of the same day.

What is your favorite aspect of this product?

Softphone and Mobility. The majority of the company has gotten rid of their desk phones and use a softphone or the mobile app.

What do you dislike most about this product?

Lack of integrations. They are getting better with this but some of the current integrations are just very basic.

What recommendations would you give to someone considering this product?

If you need a very reliable VOIP phone service with great support then Nextiva should be your choice.

What differentiates Nextiva Business Communication Suite from other similar products?

For our use case, we needed a number for our remote employees. A lot of companies do this, but Nextiva was the best cost solution for our small company.

What is your favorite aspect of this product?

We were able to set up call forwarding to mobile phones and upload an auto-attendant script.

What do you dislike most about this product?

Customizing anything is a headache and will take you time to work through the dashboard. Getting information about billing or other feature information is also hard. I'm sure in part it is because we are a small business and so were not giving the account management that a larger customer would have been given. Understandable. Basic product worked well, just hard to do much else.

What recommendations would you give to someone considering this product?

If you want a cost-effective solution for a basic business need, this is a good option. If you're looking to customize and integrate into other platforms, you may pay for that difference.