What is Kustomer?
Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
100 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kustomer?
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Contact Center Integration
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Customer Self Service Capabilities
Intelligent Search
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Business Value Created
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Kustomer Reviews
Natacha K.
- Role: Consultant
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2022
Great product, efficient and user friendly!
Likeliness to Recommend
What differentiates Kustomer from other similar products?
User friendly from both ends, as the agent and from the customer’s point of view. The ease of having everything just in 1 application.
What is your favorite aspect of this product?
my favorite aspect was being able to access chat, emails and social media from 1 application.
What do you dislike most about this product?
There wasn’t much to dislike!
What recommendations would you give to someone considering this product?
I would advise them to walk through the entire product and ensure they know all the ins and out in order to maximize the use of the product!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sopiko K.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2022
Really important and useful product!
Likeliness to Recommend
What differentiates Kustomer from other similar products?
It gives us reliable sources to keep company & customers in touch
What is your favorite aspect of this product?
Searching and filtering data
What do you dislike most about this product?
Sometimes the platform is down and brings discomfort while working.
What recommendations would you give to someone considering this product?
Totally worth it! Quite reliable platform even though it is down rarely.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Respectful