What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Remote Control
Remote Support
Real User Monitoring
Audit Management
Augmented Reality Remote Assistance
Attended and Unattended Remote Access
Intelligence Reports
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Kaseya VSA Reviews
Jerica G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Kaseya VSA makes it simple to manage remotely
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
For us, VSA has greatly simplified application deployments, uninstallations, and patch administration. We used to have to manually target each device, but VSA has made that unnecessary.
What is your favorite aspect of this product?
The remote control function and how simple it is to handle end-user devices are two of my favorite aspects. One of our greatest successes has been in the area of software deployment.
What do you dislike most about this product?
If you need more power for your queries and tasks than the cloud can provide, you can choose for the on-premises version of Kaseya VSA, but it comes with a higher price tag in terms of the SQL License, hardware expense, operating system license, and backup solution.
What recommendations would you give to someone considering this product?
Kaseya VSA's notifications were sophisticated. In the event of a network outage or a failed patch, we were receiving timely notifications. It's a highly effective tool that opens up a wide range of possibilities for managing endpoints.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Acts with Integrity
Sindhura A.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Apr 2023
Easy to use product.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Recording every remote control session - On the User Role Policy and Machine Policy pages of the Remote Control module, a "Record remote control to a file in the machine working directory" checkbox can be selected. Each remote control session that employs these policies is automatically recorded.
What is your favorite aspect of this product?
Agent procedures now include a new sendAlert() command. There are no parameters for this step command. Instead, prior to the sendAlert() step, one or more "alert action variables" are specified, which determine the actions triggered by the sendAlert() step. All alert action variables are completely optional. If no alert action variables are specified, an alarm will be generated with the system default message. To disable the default alarm action, use an alert action variable.
What do you dislike most about this product?
Previously, master users had an extra right called Take Ownership, which allowed them to "take ownership" of any shared folder or shared object. Take ownership granted the new owner full access to the folder or object, as if they were the creator. Throughout the VSA, the "take ownership" feature has been removed. Ownership is now defined as any user/role with Share permissions to a specific folder or object as of this release. Any user with a master role has full control over private and shared folders without first assuming ownership. Only "system content" folders and objects, such as the "Sample Procedures" folder, are exempt.
What recommendations would you give to someone considering this product?
The Plugin Manager is no longer present, and the Live Connect plugins are now installed via a standalone installer. On the Agent > Update Agents page, there is now a "Download Live Connect plugin installer for Windows browsers" option. Clicking this link downloads a standalone installer to the VSA user's local machine for all versions of Windows supported by Live Connect. The Live Connect Plugin Manager and all Live Connect plugins for Chrome, Firefox, and Internet Explorer are installed by the installer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing